Technical Support Specialist
[email protected] +966 579049410 Riyadh, Saudi Arabia
Iqama: Transferable & Valid Immediately Available
PROFESSIONAL SUMMARY
Technical Support Specialist with 7+ years of experience providing first- and second-level IT support and
maintaining stable day-to-day IT operations across enterprise environments. Skilled in diagnosing and
resolving hardware, software, operating system, and network connectivity issues, both on-site and remotely
using approved remote support tools. Experienced in managing user accounts and access rights through
directory services (Active Directory / Microsoft Entra), supporting printer servers, PBX systems, and enterprise
applications, and managing incidents through ticketing systems in SLA-driven environments. CCNA and
MCSA certified, with a BSc in Computer Science. Based in Riyadh with a valid, transferable Iqama —
immediately available.
CORE COMPETENCIES
First & Second-Level Support • Hardware & Software Troubleshooting • Windows OS & Applications •
Active Directory & Microsoft Entra • Remote Support Tools • Helpdesk & Ticketing Systems • Network
Troubleshooting (DNS, DHCP, IP) • Printer Servers & PBX • Preventive Maintenance • SLA-Driven
Support • IT Documentation
PROFESSIONAL EXPERIENCE
IT Support Specialist Logical Network Solutions Dec 2023 – Dec 2025
Dubai, UAE
• Provided first- and second-level technical support to end-users across multiple client sites, resolving
hardware, software, operating system, and network connectivity issues.
• Delivered both on-site and remote technical assistance using approved remote support tools to minimise
downtime.
• Managed user accounts, access rights, and permissions through directory services (Active Directory /
Microsoft Entra); handled onboarding and offboarding.
• Installed, configured, and maintained desktops, laptops, printers, and other IT equipment; performed
hardware repairs and replacements.
• Supported printer servers and Microsoft 365 enterprise applications including Outlook, Teams,
SharePoint, and OneDrive.
• Managed incidents and service requests through ticketing/helpdesk systems in an SLA-driven
environment, documenting resolutions accurately.
• Performed routine preventive maintenance and monitored system performance to ensure reliability.
IT Support Engineer Emporium Mall May 2020 – Jun 2022
Lahore, Pakistan
• Handled day-to-day first- and second-level IT support requests from staff and tenants covering
connectivity, hardware, and software issues.
• Set up, configured, and maintained workstations, printers, and network devices for new staff and
departments.
• Troubleshot operating system, application, and basic network connectivity problems (DNS, DHCP, IP
configuration).
• Logged and tracked incidents through the helpdesk ticketing system and documented resolutions and
procedures.
• Applied software updates and patches and performed preventive maintenance to keep systems running
securely.
Technical Support Associate The Nishat Hotel Jan 2018 – Feb 2020
Lahore, Pakistan
• Provided technical support to staff across all departments — desktops, laptops, printers, and enterprise
applications.
• Ensured 24/7 availability and reliability of IT systems including network connectivity and core services.
• Installed, configured, and maintained IT equipment and managed access control systems.
• Documented technical issues and resolutions and coordinated with third-party vendors for hardware
maintenance.
TECHNICAL SKILLS
Operating Systems: Windows 10/11, Windows Server 2016/2019
Directory Services: Active Directory, Microsoft Entra, Group Policy, User & Access Management
Enterprise Apps: Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, PBX Systems
Hardware Support: PC Assembly & Repair, Laptop Servicing, Printer & Printer Server Setup, Peripherals
Networking: LAN/WAN, DNS, DHCP, IP Configuration, Wi-Fi Troubleshooting, Cable Patching
IT Operations: Helpdesk Ticketing, Remote Support Tools, SLA Management, Preventive Maintenance,
Documentation
Security & Cloud: IP CCTV & Access Control, Microsoft Azure AZ-900, AWS Cloud Practitioner
CERTIFICATIONS & TRAINING
• CCNA — Cisco Systems (Cisco Certified Network Associate)
• MCSA — Microsoft (Windows Server & System Administration)
• Azure AZ-900 — Microsoft (Azure Fundamentals)
• AWS Cloud Practitioner — Amazon Web Services
• M365 Training — Microsoft (Exchange Online, Teams, SharePoint & Security)
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
LANGUAGES
English — Advanced (Professional Working Proficiency) Arabic — Intermediate (Conversational)