IT Support Specialist
[email protected] +966 579049410 Riyadh, Saudi Arabia
Iqama: Transferable & Valid Immediately Available
PROFESSIONAL SUMMARY
Dedicated IT Support Specialist with 7+ years of experience delivering reliable technical support across luxury
hospitality, retail, and corporate environments. Proven track record supporting hotel IT operations including
POS terminals, guest-facing systems, and 24/7 network availability. Proficient in diagnosing and resolving
hardware, software, and connectivity issues, managing user accounts in Active Directory, and supporting
Microsoft 365. Skilled in IP CCTV and access control, preventive maintenance, and vendor coordination.
CCNA and MCSA certified. Based in Riyadh with a valid, transferable Iqama — immediately available.
CORE COMPETENCIES
Hospitality IT Support • Helpdesk & End-User Support • Hardware & Software Troubleshooting • POS &
Guest Systems • Windows Server & Active Directory • Microsoft 365 Administration • Network
Connectivity Support • IP CCTV & Access Control • Asset & Peripheral Management • Preventive
Maintenance • Vendor Coordination • IT Documentation
PROFESSIONAL EXPERIENCE
IT Support Specialist Logical Network Solutions Dec 2023 – Dec 2025
Dubai, UAE
• Provided technical support to end-users across multiple client sites, resolving hardware, software, and
network connectivity issues in a timely manner.
• Managed user accounts, permissions, and group policies in Active Directory; handled onboarding and
offboarding of staff.
• Installed, configured, and maintained desktops, laptops, printers, and other peripherals; performed
hardware repairs and replacements.
• Supported Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive for day-today user needs.
• Assisted with basic network tasks such as Wi-Fi troubleshooting, cable patching, and switch port
configuration.
• Maintained IP CCTV systems and access control devices; coordinated with vendors for repairs and
replacements.
• Logged and tracked support tickets, documented resolutions, and followed up with users to ensure full
resolution.
IT Support Engineer Serena Hotel Islamabad Jul 2022 – Nov 2023
Islamabad, Pakistan
• Delivered hands-on IT support to hotel staff across all departments, including front office, food &
beverage, and back-office teams, ensuring smooth daily operations in a luxury hospitality environment.
• Maintained and troubleshot POS terminals, guest-facing systems, and hospitality applications to ensure
uninterrupted guest service.
• Ensured 24/7 availability of critical IT systems including network connectivity, Wi-Fi for guests and staff,
and printing services.
• Installed, configured, and maintained desktops, laptops, printers, and peripherals across hotel
departments.
• Managed IP CCTV and access control systems in line with hotel security policies and coordinated with
vendors for maintenance.
• Logged support requests, documented resolutions, and applied software updates and patches to keep
systems secure and reliable.
IT Support Engineer Emporium Mall May 2020 – Jun 2022
Lahore, Pakistan
• Handled day-to-day IT support requests from staff and tenants covering connectivity, hardware, and
software issues.
• Set up and configured workstations, printers, and network devices for new staff and departments.
• Assisted in monitoring IP CCTV systems and coordinated footage retrieval with the security team when
required.
• Maintained biometric and card-based access control systems and escalated technical faults to vendors.
• Applied software updates and patches to keep user systems running smoothly and securely.
Technical Support Associate The Nishat Hotel Jan 2018 – Feb 2020
Lahore, Pakistan
• Provided IT support to hotel staff across all departments — desktops, printers, POS terminals, and
hospitality systems.
• Ensured 24/7 availability of IT systems including network connectivity and guest-facing services.
• Installed and maintained IP CCTV and access control systems in line with hotel security policies.
• Coordinated with third-party vendors for hardware maintenance and service contract compliance.
TECHNICAL SKILLS
Operating Systems: Windows 10/11, Windows Server 2016/2019
Active Directory & M365: User & Group Management, Group Policy, Exchange Online, Teams,
SharePoint, OneDrive
Hospitality Systems: POS Terminals, Guest-Facing Systems, Property IT Operations
Hardware Support: PC Assembly & Repair, Laptop Servicing, Printer Setup, Peripheral Troubleshooting
Networking Basics: LAN/WAN, DHCP, DNS, Wi-Fi Troubleshooting, Cable Patching
Security Systems: IP CCTV (Hikvision, Dahua), Biometric & Card Access Control
IT Operations: Helpdesk Ticketing, Asset Management, Preventive Maintenance, Documentation
Cloud (Basic): Microsoft Azure AZ-900, AWS Cloud Practitioner
CERTIFICATIONS & TRAINING
• CCNA — Cisco Systems (Cisco Certified Network Associate)
• MCSA — Microsoft (Windows Server & System Administration)
• Azure AZ-900 — Microsoft (Azure Fundamentals)
• AWS Cloud Practitioner — Amazon Web Services
• M365 Training — Microsoft (Exchange Online, Teams, SharePoint & Security)
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad, Pakistan
LANGUAGES
English — Advanced (Professional Working Proficiency) Arabic — Intermediate (Conversational)