IT Support Engineer

An adaptable and solution-driven IT Support Engineer with over seven years of hands-on experience managing complex enterprise infrastructure, resolving critical technical issues, and optimizing system performance. Possesses a deep, cross-functional skill set encompassing advanced network administration (TCP/IP, DNS, VPNs), multi-platform OS management (Windows, macOS, Linux), and cloud infrastructure support (AWS, Azure). Recognized for a proactive approach to cybersecurity compliance, automated scripting (Python, PowerShell), and seamless deployment of MDM and identity management tools (Okta, Active Directory). A dedicated problem-solver who excels at translating complex technical challenges into actionable solutions, maximizing system uptime, and delivering high-quality user support in fast-paced, high-stakes corporate environments.