Customer Service Skills – Provide friendly, professional, and helpful service.
Attention to Detail – Ensure booking information is accurate.
Computer Skills – Use reservation systems, email, and office software effectively.
Organization Skills – Manage multiple bookings and tasks efficiently.
Time Management – Handle reservations promptly and meet deadlines.
Problem-Solving Skills – Resolve booking issues and guest concerns.
Sales Skills – Promote room upgrades, packages, and hotel services when appropriate.
Teamwork – Coordinate with front office, housekeeping, sales, and other departments.
Professionalism – Maintain a positive attitude and represent the organization well.