Key Responsibilities
On-Site Maintenance & Repair: Travel to customer locations to perform scheduled preventative maintenance, diagnostic troubleshooting, and repairs on our sold equipment.
Installation & Commissioning: Lead the on-site setup, assembly, testing, and calibration of newly purchased machines at client facilities.
Customer Training: Educate customer operators and their internal maintenance teams on correct machine operation, safety protocols, and basic daily upkeep.
Technical Support: Provide remote troubleshooting support via phone or email when not traveling.
Service Documentation: Complete detailed digital service reports after every visit, documenting the work performed, parts replaced, and future maintenance recommendations.
Client Relations: Maintain a professional demeanor, acting as a trusted advisor to clients and representing AK] with integrity.
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