Senior Quality Assurance Analyst/Airlines

Amber Talib
Kingdom of Saudi Arabia [email protected] +966-556-117-853 US Citizen


PROFILE
6+ years of experience in QA with full life-cycle testing, developing test cases, and implementing test strategies. Strong knowledge
of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Experience in testing software applications in
various diversified domains like Telecom, Publishing, and Financial based on the requirement specifications.

EXPERTISE
â?¢ Experience in Functional Testing, Integration Testing, Regression Testing, Black Box Testing, GUI Testing, Back-End Testing,
Browser Compatibility (cross-browser) testing, and User Acceptance testing (UAT) in different stages of Software Development
Life Cycle (SDLC).
â?¢ Develop test plans and test cases per business requirements. Expertise in bug-tracking reports using bug-tracking applications.
â?¢ Strong experience in Scrum/Agile methodology. Experience in testing web-based and Client/Server applications deployed on
multiple platforms.
â?¢ Strong experience in writing/running manual test cases to pinpoint software defects, track bugs, close/open defects, and validate
functionality.
â?¢ Experienced in Mobile Web for Android and iOS device applications. Testing experience using Quality Center, and JIRA tools.
â?¢ Familiar with QTP, SQL/My SQL. Firsthand experience in Agile/Waterfall environments, updating SQL/My SQL databases in
various industries.
â?¢ Ability to self-manage, capable of working under tight timelines. A team player with excellent communication and interpersonal
skills.
â?¢ +8 years' experience travel consultant working in the airline industry and a year with logistics for import/Export freight forwarder
confirming shipments from different ports to and from with complete follow-ups for deliveries and transactions.

WORK EXPERIENCE
Compliance and Regulatory Manager
ILINESOFT IT CONSULTING Jul 2026 â?? Present
â?¢ Engineered and maintained end-to-end cash withdrawal processing workflows, implementing automated validation rules and
real-time transaction monitoring systems to ensure accuracy, security, and regulatory compliance across all disbursement
channels.
â?¢ Designed and optimized cash distribution frameworks for high-volume financial operations, overseeing reconciliation protocols and
exception handling procedures for transactions exceeding $10K in compliance with AML and BSA requirements.
â?¢ Developed technical specifications and system controls for cash withdrawal authorization systems, integrating multi-layer
authentication and fraud detection algorithms to reduce unauthorized disbursement incidents by 35%.
â?¢ Conducted comprehensive audits of cash distribution pipelines, leveraging SQL queries and data analytics tools to identify
discrepancies, trace transaction anomalies, and generate regulatory-grade audit trail reports.
â?¢ Implemented and enforced internal control systems governing cash withdrawal limits, distribution approvals, and escalation
workflows â?? ensuring adherence to FINRA, HIPAA, and SOX compliance standards.
â?¢ Collaborated with IT and finance development teams to QA-test cash management system upgrades, performing functional,
regression, and UAT testing on payment processing platforms and disbursement modules.
â?¢ Established SOPs for cash distribution compliance, including daily settlement reconciliation, cash position reporting, and variance
analysis across multiple business units and client portfolios.
â?¢ Monitored and analyzed real-time cash flow data across distribution channels, producing detailed dashboards and executive
reports to support risk-informed decision-making and treasury management strategies.
â?¢ Led cross-functional reviews of cash withdrawal request pipelines (PDF, fax, AWD), validating data integrity across legacy and
modern systems while enforcing compliance with client-specific disbursement policies.
â?¢ Delivered technical compliance training programs for operations staff on cash distribution controls, fraud prevention protocols, and
system-based transaction verification procedures.

Senior Quality Assurance Analyst
AMERICAN INSURANCE GROUP SERVICES Mar 2023 â?? Present
â?¢ Analysis of distribution and Rollover requests sent via email and fax from AWD.
â?¢ Verification of details from Valic-E Attachmate with secure details within HIPAA guidelines.
â?¢ Sending missing info request to GPA and RSA for further verification through SharePoint manual application process.
â?¢ Following service instructions for guidelines for IPPRS and vesting issues including all kinds of insurance plans provided by AIG.
â?¢ Updating work status and type according to requirements in the status for further process by the QA Team.
â?¢ Coordination with the team through Microsoft Teams for any issues or errors on request.
â?¢ Coordinating with clients regarding any info for further verification and validation for amounts above 10k.

QA Software Tester
ARK. BLUE CROSS BLUE SHIELD ARKANSAS Aug 2022 â?? Jan 2023
â?¢ Created test plans, scripts, and/or test cases to provide in-depth testing, verification, and documentation of system error changes
and enhancements to ensure proper system functionality.
â?¢ Provided detailed documentation of system errors with an explanation of errors, expected results, and any examples needed to
resolve the error utilizing the appropriate tracking method for the assigned system.
â?¢ Identified and executed improvement initiatives related to the testing. Collaborated with various internal departments, analysts,
development teams, external vendors, and leadership.
â?¢ Prepared reports or audits by analyzing and summarizing test results to make recommendations and meet project timelines.
â?¢ Assisted in the training of new procedures, and system modifications and met project timeline.
â?¢ Verified XML and JSON from API (Middleware).
â?¢ Knowledgeable of insurance terminology. Testing Salesforce workflow with various personas.

Senior Quality Assurance Analyst
STATE OF MARYLAND Nov 2021 â?? May 2023
â?¢ Implementation of test plans and test strategies to manage and maintain smooth childcare assistance and scholarship program
platform.
â?¢ Participated in developing test plans and test cases from requirements for the Re-engineering of the web-based application.
â?¢ Executed manual test cases and tracked defects using Octane.
â?¢ Performed Compatibility testing of the web application on different versions of browsers i.e., CCATS and OnBase.
â?¢ Data integration, migration, and compliance between legacy platforms to new versions. Participated in peer reviews for test cases
and use cases.
â?¢ Developed test summary reports & test execution reports to show test cases executed, passed, failed, and remaining.
â?¢ Worked with Scrum Team and daily stand-ups to discuss all tasks and technical issues with Business Analyst and Developer.
â?¢ Analysis and development of vouchers for providers typically processed payment on the Payment Processi
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