Operation Supervisor
Qualifications:
• Bachelor degree in Business & administrative or equivalent.
• Good knowledge in computer, software and MS office are must.
• Minimum three years in transportation field or similar.
• Waste management related fields is advantage.
Basic Function Scope:
- Understand, update and execute the scope of work for each and every customer, addressing their needs and expectations.
- Plan, supervise and coordinate the deployment of vehicles, equipment and workforce within budgetary guidelines, statutory requirements and procedures.
- Ensure operations comply with HSEQ policies, client and legal requirements.
Work Perform:
A. OPERATIONAL PLANNING AND SUPERVISION:
- Review and understand all existing and new Service Requests (SRFs) to grasp customer requirements and scope of work.
- Develop and supervise deployment plans for vehicles, equipment and manpower for waste collection and transportation.
- Schedule daily and weekly routes, considering traffic patterns and identifying alternative routes or innovation methods to optimize efficiency.
- Monitor and update operational statuses using functional systems (e.g., FAME) to ensure orders are completed or rescheduled as needed.
B. CUSTOMER SERVICE AND COMMUNICATION:
- Record and address customer complaints within the scope of authority or escalate as required.
- Maintain regular communication with the HSEQ department to report complaint resolution outcomes.
- Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
C. COMPLIANCE AND SAFETY:
- Ensure all operations comply with Bahrain’s applicable legislation, including MOL and SCE regulations, as well as procedures and policies.
- Conduct daily toolbox talks to communicate safety updates, operational instructions and applicable regulations to employees.
- Inspect vehicles and equipment to identify and address operational issues.
D. VEHICLE AND EQUIPMENT MANAGEMENT:
- Report maintenance and repair needs for vehicles and equipment to the workshop and liaise with workshop supervisors regarding repairs.
- Conduct safety inspections of vehicles and maintain records of operational capabilities.
- Ensure vehicles and equipment are utilized safely and efficiently within operational budgets.
E. RECORD MANAGEMENT AND REPORTING:
- Maintain organized records for vehicles, schedules, completed orders and operational databases.
- Ensure all work orders are filled out with necessary details, acknowledged by clients and submitted to the Administrator on time.
- Prepare and submit operational reports, including key performance indicators (KPIs), progress updates and performance metrics, as requested by management.
F. TEAM LEADERSHIP:
- Supervise department drivers, helpers and operators, ensuring adherence to operational and safety standards.
- Train and guide team members to improve efficiency and ensure compliance with company policies.
Salary: BHD 500-700
Interested candidates can submit their CV to [email protected]