IT Support Administrator
Riyadh, Saudi Arabia +966 57 904 9410 [email protected]
Iqama: Transferable (First Transfer) Available: Immediate
PROFESSIONAL SUMMARY
Experienced IT Support Administrator with 7+ years of hands-on expertise in Windows Server administration,
Active Directory, Microsoft 365, network troubleshooting, and technical support across corporate, retail, and
hospitality sectors. Skilled in hardware/software troubleshooting, IT asset management, backup solutions, printer
& peripheral support, and remote user assistance. Proven ability to resolve incidents efficiently, maintain SLA
compliance, and train end users on IT systems. Certified CCNA, MCSA, Azure Fundamentals (AZ-900). Based in
Riyadh with transferable Iqama and immediately available.
PROFESSIONAL HIGHLIGHTS
• 7+ years of IT infrastructure, network administration, and systems support across corporate, retail, and
hospitality environments
• Proficient in Windows Server administration, Active Directory management, Cisco LAN/WAN
infrastructure, network security, and firewall configuration
• Coordinated with IT vendors on technical issues, system upgrades, network optimization, and security
implementations across 250+ end users
• Sustained 95%+ SLA compliance managing 300+ monthly support tickets while maintaining network
infrastructure and system reliability
• CCNA, MCSA, Azure Fundamentals (AZ-900), and AWS Cloud Practitioner certified — transferable Iqama,
immediately available in Riyadh
CORE COMPETENCIES
IT Help Desk & Technical Support: Windows Server (2016/2019/2022) Administration • Active Directory & Group
Policy • Microsoft 365 Management • User Account Management • Remote Support • Hardware & Software
Troubleshooting • Incident Management
Infrastructure & Hardware: IT Asset Management • Backup & Disaster Recovery • Printer & Peripheral Support •
Network Troubleshooting • System Monitoring • Network Security & Firewalls
Networking & Cloud: Cisco LAN/WAN • TCP/IP • DNS/DHCP • VPN • Wi-Fi • Network Monitoring • Azure
Fundamentals (AZ-900) • AWS Cloud Practitioner
Other: Odoo ERP Support • Vendor Coordination • SOP Development • User Training & Support • Technical
Documentation • IT Infrastructure Management
PROFESSIONAL EXPERIENCE
IT Specialist : Odoo ERP Coordinator
Logical Network Solutions, Dubai, UAE Dec 2023 – Dec 2025
• Administered Windows Server environments, Active Directory infrastructure, and Microsoft 365 services
supporting 250+ end users across multiple client sites
• Managed IT systems troubleshooting and technical support, sustaining 95% SLA compliance across 300+
monthly tickets
• Coordinated with IT and ERP vendors to resolve technical issues, apply system updates, and implement
infrastructure improvements
• Provided secondary support for the company's Odoo ERP system, assisting users across sales, purchases,
and inventory modules
• Authored SOPs and knowledge base articles for IT and ERP support procedures, reducing repeat tickets by
25%
IT Coordinator & Network Engineer
Emporium Mall, Lahore, Pakistan May 2020 – Jun 2022
• Administered Cisco LAN/WAN infrastructure and IT systems, sustaining 99%+ uptime across the facility
supporting 150+ retail tenants
• Managed network configuration, monitoring, and troubleshooting; coordinated with IT and networking
vendors on service tickets and escalations
• Provided IT support and technical guidance to end users across facility operations and retail tenants
• Supported Odoo ERP system used in mall operations, managing item/category data and testing system
modifications before live deployment
IT Support Engineer
The Nishat Hotel, Lahore, Pakistan Jan 2018 – Feb 2020
• Provided 24x7 IT support across front office, F&B, and back-office departments, managing user accounts,
network connectivity, and system troubleshooting
• Managed Active Directory user accounts, network monitoring, and coordinated with IT vendors on outage
resolution and system upgrades
• Supported the hotel's Odoo ERP system, helping staff resolve day-to-day operational and module-related
issues
EDUCATION
Bachelor of Science in Computer Science
Government College University, Faisalabad 2014 – 2018
CERTIFICATIONS
• Cisco Certified Network Associate (CCNA) — Routing & Switching
• Microsoft Certified Solutions Associate (MCSA) — Windows Server
• Microsoft Certified: Azure Fundamentals (AZ-900)
• AWS Certified Cloud Practitioner
TECHNICAL SKILLS
IT Infrastructure & Networking: Windows Server (2016/2019/2022), Active Directory, Group Policy, Cisco
LAN/WAN, Firewalls, Network Troubleshooting, TCP/IP, DNS, DHCP, VPN, Wi-Fi, Network Monitoring
Systems & Cloud: Microsoft 365, Azure (AZ-900), AWS Cloud Practitioner, IT Infrastructure Management
ERP: Odoo (Sales, Purchases, Inventory modules), Item/Category Data Management, ERP User Support, System
Testing, Provider Coordination
LANGUAGES
English (Professional) • Arabic (Conversational) • Urdu (Native)