My experience includes:
Provided L1/L2 support, including system installation and troubleshooting of hardware, software, and printers.
Hands-on experience in L3 networking, including troubleshooting Cisco routers, switches, and FortiGate firewalls.
Managed and supported 5 offices independently, assisting the CTO with IT planning and ensuring smooth operations.
Expertise in network support, VOIP System, vendor coordination, backup and configuration management, performance optimization, and customer support.
I look forward to hearing from you.