IT Support Engineer

​Highly skilled IT Support Engineer with several years of hands-on experience optimizing technical operations, maintaining robust infrastructure, and delivering elite-level user support. Proven track record of diagnosing and resolving complex hardware, software, and enterprise network issues across Windows, macOS, and Linux environments. Possesses deep expertise in managing active directories, cloud ecosystems (Microsoft 365/Azure/AWS), and modern ticketing systems to consistently exceed SLA targets. A proactive problem-solver known for combining sharp technical acumen with excellent communication skills, seamlessly translating intricate technical challenges into clear, actionable solutions for stakeholders at all organizational levels