IT Specialist IT Administrator – Key Responsibilities
• Managed all day-to-day IT operations using an IT ticketing system, ensuring timely support and service delivery across multiple regions including UAE, KSA, Qatar, and Kuwait.
• Manage IT Support to over 1,550 company users, ensuring system efficiency and user satisfaction and manage and maintain their Computers, Hardware, software, application , Data, Backup, Email, online Meeting, Printer, point of sale etc
• Managed Windows Server, Active Directory, GPO, DNS, DHCP, and user administration.
• Administered Microsoft 365 and Google Workspace, including users, email, licensing, and security.
• Configured and managed FortiGate Firewalls, VPNs, NAT, and network security policies.
• Installed and maintained VMware virtual infrastructure and virtual machines.
• Managed LAN/WAN, Wi-Fi, routers, switches, and network connectivity.
• Provided Level 2/Level 3 technical support and resolved hardware, software, system, and network issues.
• Performed troubleshooting, root cause analysis, and incident resolution to minimize downtime.
• Managed endpoint security, antivirus, patching, system updates, and vulnerability remediation
My Additional Expertise are following below
Cybersecurity & IT Management Expertise
■ IT Strategy Alignment with Business Goals
■ IT Management, Infrastructure Planning & Operations
■ Cybersecurity, Information Security & Risk Management
■ Network Security & Secure Infrastructure Design
■ IT Support Operations, End-User & Enterprise Support
■ Physical Security Systems & Enterprise Security Frameworks
■ Vulnerability Assessment & Penetration Testing (VAPT)
■ Ethical Hacking, Security Testing & Risk Analysis
■ Governance, Risk & Compliance (GRC) Frameworks
Compliance & Standards Expertise
✔ ISO 27001
✔ NIST Cybersecurity Framework
✔ PCI-DSS
✔ GDPR
✔ HIPAA
✔ OWASP
Saudi Arabia Regulatory Frameworks
✔ SAMA Cybersecurity Framework
✔ NCA Essential Cybersecurity Controls (ECC)
✔ SDAIA Data & Privacy Regulations
■ Risk Mitigation, Threat Prevention & Security Hardening
■ Focused on Secure, Scalable & High-Performance IT Environments
■ Currently Based in Saudi Arabia – Seeking IT Management & Cybersecurity Opportunities
Certification : CISM, CC, CCNP, MCSE
Saudi Driving License= light Vehicle
Contact Information
✉ Email: [][email protected]](mailto:[email protected])
☎ Phone / WhatsApp: +966 563 128 771
🔗 LinkedIn: linkedin.com/in/amirsulman-itprofessional-cybersecurity