IT professional with 5+ years of experience in IT Support, Desktop Support, Technical Support, Windows Administration, Microsoft 365, Active Directory, Networking, Microsoft Intune, Azure Administration, Endpoint Management, and IT Operations.
Experienced in providing L1/L2 technical support, troubleshooting Windows OS, Microsoft 365, Active Directory, hardware/software issues, printers, networking (DNS, DHCP, VPN, TCP/IP), endpoint management, and ITSM ticket resolution while ensuring SLA compliance in enterprise environments.
Seeking opportunities as an IT Support Engineer, Desktop Support Engineer, Technical Support Specialist, IT Helpdesk Engineer, IT Operations Specialist, IT Administrator, IT Officer, or IT Support Specialist.
Core Skills:
Desktop & End-User Support
Windows 10/11 Administration
Microsoft 365 & Active Directory
Microsoft Intune & Endpoint Management
Hardware & Software Troubleshooting
Networking (DNS, DHCP, VPN, TCP/IP)
Windows Server Administration
ITSM / HALO Ticketing
IT Asset Management
Excellent troubleshooting and analytical skills
Ability to work independently and as part of a team
Professional Certifications:
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Microsoft 365 Administrator (MS-102)
Technical Training:
Microsoft Endpoint Administrator Associate (MD-102)
Windows Server Hybrid Administrator Associate (AZ-800)
Kaspersky EPP, EDR, MDR & Hybrid Cloud Security
VMware VCP-DCV 8.0
Veeam Backup & Replication
Windows Server 2016/2019/2022/2025 Administration
CCNAv7 Training
HALO ITSM Operational Level
Languages:
English (Professional)
Urdu (Native)
Arabic (Beginner Conversational)
Muhammad Danyal
📞 +966508383428
📧 [email protected]
🔗 https://www.linkedin.com/in ...
