Senior Microsoft Intune & Endpoint Management Engineer
India +91-8004060100 [email protected]
LinkedIn: linkedin.com/in/mohd-khateeb
GitHub: github.com/mohdkhateeb
PROFESSIONAL SUMMARY
Microsoft Certified Endpoint Administrator (MD-102) and Azure Administrator (AZ-104) with 10+ years of IT experience, including 5+ years specializing in Microsoft Intune, Endpoint Management, Microsoft 365 Administration, Windows Autopilot, and Enterprise Mobility solutions.
Proven experience supporting enterprise environments with 21,000+ users and 42,000+ managed devices across Windows, Android, and iOS platforms. Skilled in Microsoft Intune (MDM/MAM), Microsoft Entra ID, Windows Autopilot, Device Lifecycle Management, Application Deployment, Conditional Access, and VIP End User Support.
Hands-on experience in enterprise endpoint provisioning, device compliance, security policy management, BYOD/COD deployments, and troubleshooting complex enrollment and authentication issues. Passionate about Modern Workplace technologies and cloud-based endpoint management solutions.
CORE COMPETENCIES
• Microsoft Intune (MDM/MAM)
• Windows Autopilot
• Microsoft Entra ID (Azure AD)
• Conditional Access
• Device Enrollment & Provisioning
• Android Enterprise
• Apple Business Manager (ABM)
• Corporate-Owned & BYOD Management
• Device Compliance Policies
• Configuration Profiles
• Application Deployment (Win32, LOB)
• App Protection Policies
• Device Lifecycle Management
• Endpoint Security & Security Baselines
• Windows Update for Business
• Hybrid Entra Join Troubleshooting
• Remote Desktop Support
• ServiceNow
• PowerShell (Lab Experience)
• SCCM Fundamentals (Lab Experience)
• Co-management Architecture (Lab Experience)
• Windows Autopatch (Lab Experience)
• PKI/SCEP/PFX Certificates (Lab Experience)
CERTIFICATIONS
• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
PROFESSIONAL EXPERIENCE
HCLTech – Supporting MKS Instruments, USA
IT Specialist – Microsoft Intune Administrator
February 2021 – Present
Responsibilities:
• Administer and support Microsoft Intune environments across Windows, Android, and iOS platforms.
• Manage enterprise endpoint environments supporting over 21,000 users and 42,000 devices globally.
• Configure and maintain Intune Configuration Profiles, Compliance Policies, Device Restrictions, and Security Baselines.
• Administer Microsoft Entra ID identities, device registration, and Hybrid Entra Join troubleshooting.
• Support Conditional Access policy implementation and troubleshooting.
• Manage device enrollment and lifecycle activities, including onboarding, retirement, wipe, and compliance monitoring.
• Deploy Win32 applications, Line-of-Business applications, and Microsoft 365 applications through Intune.
• Support MDM and MAM solutions across Corporate-Owned and BYOD environments.
• Troubleshoot Autopilot provisioning failures, enrollment issues, application deployment failures, and policy conflicts.
• Deliver L2/L3 endpoint support and VIP user support while maintaining SLA compliance.
• Provide remote support using ServiceNow and LogMeIn.
• Perform enterprise asset management and CMDB administration using ServiceNow as an additional responsibility.
Key Achievements:
• Supported enterprise endpoint infrastructure servicing 21,000+ users and 42,000+ managed devices.
• Reduced device provisioning time by approximately 40% through Windows Autopilot implementation.
• Managed over 1,800 enterprise endpoints and resolved complex enrollment and application deployment incidents.
• Successfully deployed Windows 10/11 migration initiatives.
• Delivered Commvault deployment project across enterprise environments.
• Improved endpoint compliance and operational efficiency through standardized device management practices.
Environment:
Microsoft Intune, Microsoft Entra ID, Windows Autopilot, Microsoft 365, Android Enterprise, Apple Business Manager, ServiceNow, LogMeIn, Windows 10/11.
Collabera Technologies Pvt Ltd
IT Engineer – Government Client (UPPCL)
June 2019 – June 2020
• Collaborated with project stakeholders and senior management to support infrastructure initiatives.
• Assisted with project planning, reporting, and technical presentations.
• Deployed and upgraded operating systems and enterprise applications across zonal infrastructure.
• Provided end-user support and troubleshooting across multiple business locations.
Core Integra Pvt Ltd
Operations Executive
August 2014 – July 2018
• Delivered L1/L2 support to over 150 users across North-2 operations.
• Troubleshot desktop, application, and network-related incidents.
• Administered NetBoot deployment and software updates.
• Provided remote support and maintained service continuity.
LAB PROJECTS & HANDS-ON EXPERIENCE
Modern Workplace & Endpoint Management Lab
• Windows Autopilot deployment and provisioning.
• Microsoft Intune Configuration and Compliance Policies.
• Conditional Access policy implementation.
• BitLocker encryption deployment.
• Microsoft Defender for Endpoint configuration.
• SCCM and Intune Co-management architecture.
• PowerShell automation scripts for reporting and compliance monitoring.
GitHub:
github.com/mohdkhateeb
EDUCATION
Bachelor of Technology (Computer Science Engineering)
UPTU
Percentage: 70%
