IT Support Specialist Windows Server & ERP
Dammam, Saudi Arabia (GMT+3) +966-55-2827023 [email protected]
PROFESSIONAL SUMMARY
IT Support Specialist with 4+ years of experience supporting enterprise Windows Server environments,
ERP production systems, and end-user infrastructure in live operational settings. Skilled in incident
triage, root cause analysis, server administration, patch management, backup and restore operations,
DNS/DHCP troubleshooting, and hardware/network support. Experienced in coordinating with vendors,
resolving priority issues quickly, maintaining system availability, and supporting business continuity in
fast-paced environments.
CORE TECHNICAL COMPETENCIES
IT Support & Incident Management, Service Desk Operations, Ticket Triage, End-User
Service Support, SLA Management, Issue Escalation
Management
Windows Server Windows Server 2016/2019/2022, Server Monitoring, Patch Management,
Administration Preventive Maintenance, IIS Administration
ERP & ERP Administration, Production Support, User Access Management,
Application Permissions Control, Application Troubleshooting
Support
Networking DNS, DHCP, TCP/IP, LAN/WAN, Network Connectivity Troubleshooting,
Switch & Router Support
Backup &
Database Backup & Restore, Disaster Recovery Support, Data Integrity
Recovery
Verification, Business Continuity
Hardware & Server Support, Workstation Support, Network Hardware Installation,
Infrastructure Peripheral Troubleshooting
Technical Root Cause Analysis, Technical Troubleshooting, Performance Monitoring,
Problem Solving Problem Resolution
Vendor & Team Vendor Coordination, Escalation Management, Cross-Functional
Collaboration Collaboration, Stakeholder Communication
Documentation & Technical Documentation, SOP Development, Knowledge Base
Process Management, Process Improvement
Management
PROFESSIONAL EXPERIENCE
IT Support Specialist Codiro â?¢ Taxila, Pakistan July 2022 â?? June 2026
â?¢ Administered and maintained Windows Server environments, including patching, updates,
monitoring, and preventive maintenance to support business-critical uptime.
â?¢ Supported ERP systems in a live production environment, resolving application, access, and
performance issues while protecting data integrity and service availability.
â?¢ Performed proactive server health checks, reviewed logs, and identified recurring issues before
they affected users or operations.
â?¢ Installed and supported servers, workstations, switches, routers, cabling, and related hardware
across a growing production environment.
â?¢ Resolved DNS, DHCP, LAN, WAN, and internal connectivity issues to restore service quickly
and reduce operational downtime.
â?¢ Managed scheduled backups, restores, and database maintenance tasks to support business
continuity and disaster recovery readiness.
â?¢ Coordinated with vendors and third-party service providers for hardware, software, and
infrastructure escalations until resolution.
â?¢ Delivered responsive end-user support for hardware, software, account, and connectivity issues
in a fast-paced environment.
â?¢ Documented recurring incidents, troubleshooting steps, and resolutions to improve knowledge
sharing and future support efficiency.
KEY PROJECTS & ACHIEVEMENTS
Windows Server Maintenance and Support
â?¢ Performed server patching, service checks, event log review, and uptime monitoring for
production systems.
â?¢ Supported OS maintenance, user access troubleshooting, and server-side issue resolution.
Network Connectivity Troubleshooting
â?¢ Diagnosed LAN, DNS, DHCP, and internal connectivity issues affecting end users and business
applications.
â?¢ Restored access through configuration checks, service validation, and escalation where
required.
Backup and Recovery Operations
â?¢ Executed scheduled backups and restore checks to ensure recovery readiness.
â?¢ Verified backup integrity and supported disaster recovery procedures.
EDUCATION
Bachelor of Science in Computer Science 2023
University of Engineering and Technology (UET) Taxila â?? Taxila, Pakistan
â?¢ Relevant Coursework: Operating Systems, Database Management Systems, Computer Networks
CERTIFICATIONS & TRAINING
â?¢ HCIA Routing and Switching Course â?? Huawei / UET Taxila
LANGUAGE SKILLS
â?¢ English â?? Professional
