To assist the Front Office Manager / Assistant Front Office Manager in managing the Bell Desk operation as an efficient and guest-focused department, ensuring exceptional arrival and departure experiences for all guests. The role is responsible for planning, organizing, directing, and controlling the daily Bell Desk activities, including guest assistance, luggage handling, transportation coordination, and supervising the bell team to deliver professional and courteous service at all times.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organizational and interpersonal skills are a must.