**IT Support & Infrastructure Specialist Hospitality IT Systems PMS/POS Support Network Administration**
Riyadh, Saudi Arabia +966 579049410 [][email protected]]
LinkedIn: linkedin.com/in/fiaz-hussain-it-network-support
Iqama: Valid & Transferable Availability: Immediate
---
## PROFESSIONAL SUMMARY
Dedicated IT Support & Infrastructure Specialist with 5+ years of hands-on experience supporting hospitality, enterprise, and retail IT environments. Strong background in end-user support, Windows Server, Active Directory, Microsoft 365, LAN/WAN networking, PMS/POS systems, CCTV, IP telephony, and IT asset management.
Experienced in maintaining hotel-critical technology systems in fast-paced 24/7 operations, including front desk, F&B, administration, guest network, POS terminals, smart TVs, printers, workstations, and network infrastructure. Skilled in troubleshooting hardware, software, and network issues, coordinating with vendors, documenting IT procedures, training staff, and ensuring smooth business operations with high system availability.
Based in Riyadh with a valid transferable Iqama and immediate availability for full-time, shift-based, or on-call IT support roles.
---
## CORE COMPETENCIES
**Hospitality IT Systems:** PMS Support, POS Support, Guest Wi-Fi, Front Desk IT Support, F&B Systems, Smart TVs, IP Phones
**Infrastructure Support:** Windows Server, Active Directory, Group Policy, LAN/WAN, VPN, DHCP, DNS, Backup Monitoring
**End-User Support:** Helpdesk Support, Hardware/Software Troubleshooting, Printer Support, Remote Support, Incident Resolution
**Networking:** Cisco, Huawei, UniFi, VLANs, Switches, Routers, Wi-Fi Access Points, Firewall Basic Administration
**Security & ELV Systems:** CCTV/IP Surveillance, Access Control, Antivirus, Data Protection, IT Policy Compliance
**Cloud & Applications:** Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Odoo ERP
**Documentation:** SOPs, Asset Registers, Network Diagrams, Incident Reports, Vendor Records
**Soft Skills:** Communication, Problem Solving, Team Collaboration, Vendor Coordination, Attention to Detail
---
## PROFESSIONAL EXPERIENCE
### IT Support Specialist — Systems & Infrastructure
**Logical Network Solutions — Dubai, UAE**
**Dec 2023 – Dec 2025**
* Delivered IT support for 150+ enterprise users, resolving hardware, software, network, printer, Microsoft 365, and application-related issues.
* Managed Windows Server and Active Directory, including user accounts, groups, permissions, OUs, GPOs, and role-based access control.
* Administered Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for smooth business collaboration.
* Maintained network infrastructure including switches, routers, Wi-Fi access points, VPN gateways, and firewall policies.
* Supported Cisco, Huawei, and UniFi network devices, ensuring stable LAN/WAN connectivity and high network availability.
* Provided Odoo ERP support across multiple business modules, assisting users with access, workflow issues, and system troubleshooting.
* Prepared IT documentation including SOPs, network diagrams, incident reports, user guides, and asset records.
* Coordinated with vendors, ISPs, and service providers for hardware procurement, warranty claims, SLA follow-up, and issue escalation.
* Managed IT asset lifecycle for 200+ devices, including procurement, deployment, maintenance, warranty tracking, and replacement planning.
* Reduced critical incident resolution time through proactive monitoring, documentation, and structured troubleshooting.
---
### Network Engineer
**Emporium Mall — Lahore, Pakistan**
**May 2020 – Jun 2022**
* Supported network infrastructure for 100+ internal users and 50+ retail tenants across administrative, public, and business networks.
* Configured and maintained Layer 2/Layer 3 switches, VLANs, wireless access points, routers, and firewall access control policies.
* Monitored network performance and resolved connectivity issues using troubleshooting tools such as Wireshark, ping, tracert, and SNMP.
* Improved network stability by identifying root causes of recurring issues and implementing corrective actions.
* Installed and maintained 30+ wireless access points to ensure reliable Wi-Fi coverage across business areas.
* Supported structured cabling projects covering CAT6/CAT6A installation, patching, testing, labeling, and documentation.
* Commissioned and maintained IP CCTV systems including camera configuration, NVR/DVR connectivity, and network troubleshooting.
* Coordinated with vendors and contractors for network expansion, cabling, CCTV, and maintenance work.
---
### IT Support Technician
**The Nishat Hotel — Lahore, Pakistan**
**Jan 2018 – Feb 2020**
* Supported complete hotel IT operations across 80+ workstations, printers, IP phones, handheld devices, smart TVs, and guest-facing systems.
* Provided daily IT support to hotel departments including Front Office, Housekeeping, F&B, Accounts, HR, and Administration.
* Assisted with PMS and POS support across multiple terminals, coordinating with software vendors for patches, upgrades, and issue resolution.
* Troubleshot hardware, software, network, printer, Wi-Fi, email, and application issues in a 24/7 hospitality environment.
* Maintained guest network, staff network, POS connectivity, and front desk systems to support smooth hotel operations.
* Monitored server health, backup status, antivirus updates, network uptime, and system alerts.
* Installed and configured desktops, laptops, printers, scanners, POS devices, IP phones, and other hotel IT equipment.
* Created and maintained IT documentation including SOPs, troubleshooting guides, asset records, and support procedures.
* Trained hotel staff on basic IT usage, PMS/POS processes, password security, email usage, and IT policy compliance.
* Coordinated with vendors, ISP providers, and hardware suppliers for repairs, replacement, and service escalation.
* Maintained IT inventory and supported procurement planning for replacement of outdated equipment.
* Ensured data protection, access control, and IT security procedures were followed across hotel operations.
---
## TECHNICAL SKILLS
**Operating Systems:** Windows 10/11, Windows Server 2016/2019
**Directory Services:** Active Directory, Group Policy, User & Access Management
**Microsoft 365:** Outlook, Teams, SharePoint, OneDrive, Exchange Online
**Networking:** LAN/WAN, VLAN, TCP/IP, DNS, DHCP, VPN, Wi-Fi, Routing & Switching
**Network Devices:** Cisco, Huawei, MikroTik, UniFi/Ubiquiti
**Hospitality Systems:** PMS Support, POS Support, Guest Wi-Fi, Smart TV, IP Telephony
**Security Systems:** CCTV, IP Cameras, NVR/DVR, Access Control, Antivirus
**Tools:** Wireshark, Remote Desktop, Ticketing Systems, SNMP Monitoring, Backup Consoles
**ERP:** Odoo ERP User Support, Access Permissions, Module Troubleshooting
**Documentation:** SOPs, Asset Registers, Network Diagrams, Incident