Order Processing Manager at Ebttikar Technology Company.
Location - Riyadh, Saudi Arabia Visa Status - Transferable Iqama
Language - English, Arabic and Urdu Phone - 0557972899
Nationality - Indian Email - [email protected]
Driving License - Yes
OBJECTIVE
A dedicated and detail-oriented professional with extensive 20 years of experiance in Order
Processing, contract management, logistics, coordination and administration. Proven ability to manage
the complete order lifecycle, from contract creation and procurement to invoicing and project closure.
SKILLS
Order Processing ERP Systems (SAP/BAAN)
Contract Management Microsoft Office Suite
Customer Service Data Reporting
Invoicing and Billing Team Leadership
Logistics and coordination Vendor and client coordination
Inventory Management
PROFESSIONAL EXPERIENCE AND SKILLS
Ebttikar Technology, Riyadh KSA
Contract and Sales Order Processing Manager
Managed end-to-end order processing activities, ensuring accurate and timely
order fulfilment.
Cordinated with sales, logistics, warehouse and finance teams to streamline
order execution
Reviewed and processed customer purchase order, contracts and invoices.
Monitored order status and resolved discrepancies to maintain high customer
satisfaction
Maintained accurate records of orders, inventory, and customer transactions in
ERP Systems ( SAP / BAAN )
Prepared operational reports and analyzed order processing performance
metrics.
Implemented process improvements that increased efficiency and reduced
processing errors
Handled customer inquiries, complaints and escalations in a professional manner.
Ensured compliance with company policies, contractual requirement and quality
standards.
Creating Contract and Sales Orders, and procure the unavailable items as per required.
Issuing complete invoices of all projects Contracts and Sales order till end of projects.
Book back to back orders on receipt of the same from sales account managers. For
booking stock orders management approval is required in order to ensure that excess
stocks are not being ordered.
Receive advance intimation of receipt of stocks from vendors and review the pending
customer orders immediately.
Ensure proper instruction for issue of stocks to warehouse with delivery note.
Trained and supervised team members on order management procedures and best
practices.
Supported business growth through effective coordination of order fulfilment and
customer service operations.
Appreciation and Education
Al-Faisaliah Group of companies, Riyadh KSA
Certificate of Customer Care
Ebttikar Technology Company, Riyadh KSA
Certificate of Appreciation
Kakatiya University, Warangal, (A. P.) India
B.Com. Bachelor of Commerce