2. Attend and resolve assigned Trouble Tickets (TTs) and Work Orders (WOs) within agreed service levels.
3. Provide 24/7 support for first-level fault isolation, troubleshooting, restoration, and service verification activities.
4. Escalate unresolved issues to Ericsson Back Office, OEM, or higher support levels and track them through closure.
5. Collect and provide logs, alarms, traces, and technical information required for incident investigation and resolution.
6. Execute Preventive Maintenance Routines (PMRs) according to approved schedules, procedures, Ericsson maintenance standards, and customer requirements.
7. Conduct periodic inspections, audits, health checks, housekeeping activities, and physical verification of managed network assets.
8. Support redundancy, resilience, failover, and disaster recovery testing activities in coordination with relevant support teams.
9. Maintain accurate records of physical connectivity, equipment inventory, asset databases, and site documentation.
10. Execute planned maintenance activities including hardware replacement, upgrades, corrective actions, and technical interventions in accordance with approved procedures.
11. Support implementation, testing, monitoring, and service verification activities during maintenance windows.
12. Conduct post-maintenance monitoring to confirm service stability prior to activity closure.
13. Perform acceptance inspections and Ready for Service (RFS) validations for newly deployed, upgraded, or modified network assets.
14. Identify, document, report, and track acceptance-related observations and snags until resolution.
15. Ensure compliance with approved operational procedures, MDT/TCN requirements, change management processes, and service governance frameworks.
16. Monitor site conditions and report operational risks, equipment abnormalities, environmental issues, access constraints, and safety concerns.
17. Support service continuity, disaster recovery activities, and special-event operational readiness programs including Hajj, Ramadan, National Events, and other customer-directed activities.
18. Prepare and submit daily, weekly, monthly, preventive maintenance, incident, and activity reports within agreed timelines.
19. Support Major Incident Reporting (MIR), Root Cause Analysis (RCA), hardware replacement reports, maintenance reports, and quality audits.
20. Coordinate with site owners, Data Center operators, vendors, customer representatives, and other stakeholders to facilitate maintenance and operational activities.
21. Comply with site access procedures, customer requirements, security regulations, and Ericsson operational standards.
22. Ensure accurate documentation and timely closure of all assigned activities within WFM, ITSM, and related operational systems.
23. Ensure full compliance with IMS, OHS, Quality, Security, and Environmental requirements and actively report any non-conformities, incidents, or hazards.