**IT Technician Desktop Support Hardware, Network & End-User Support**
📍 Riyadh, Saudi Arabia
📞 +966 579049410
✉️ [][email protected]](mailto:[email protected])
🔗 linkedin.com/in/fiaz-hussain-it-network-support
**Iqama:** Valid & Transferable
**Availability:** Immediate
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## PROFESSIONAL SUMMARY
Results-driven IT Technician with 7+ years of experience providing technical support, hardware maintenance, desktop administration, and network troubleshooting across hospitality, retail, and enterprise environments.
Skilled in installing, configuring, maintaining, and troubleshooting desktops, laptops, printers, operating systems, Microsoft 365, Active Directory, LAN/WAN networks, CCTV systems, and structured cabling infrastructure. Experienced in supporting end users, resolving technical incidents, maintaining IT assets, and ensuring smooth day-to-day IT operations with minimal downtime.
Strong knowledge of Windows environments, user account administration, device deployment, preventive maintenance, and technical documentation. Adept at working in fast-paced environments while delivering high-quality technical support and excellent customer service.
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## CORE COMPETENCIES
* Desktop & Laptop Support
* Hardware Installation & Troubleshooting
* Printer & Peripheral Support
* Windows 10/11 Administration
* Microsoft 365 Support
* Active Directory User Management
* LAN/WAN Troubleshooting
* TCP/IP, DNS & DHCP
* VPN Connectivity Support
* Remote Technical Support
* IT Asset Management
* CCTV & Access Control Systems
* Structured Cabling
* Preventive Maintenance
* Technical Documentation
* End-User Support
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## PROFESSIONAL EXPERIENCE
### IT Support Specialist
**Logical Network Solutions Dubai, UAE**
**Dec 2023 – Dec 2025**
* Delivered technical support for 150+ end users across multiple business locations.
* Installed, configured, and maintained desktops, laptops, printers, scanners, and peripheral devices.
* Diagnosed and resolved hardware, software, operating system, and network-related issues.
* Managed Active Directory user accounts, password resets, permissions, and access controls.
* Supported Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
* Performed operating system deployment, software installation, patching, and system upgrades.
* Provided remote support using Remote Desktop, AnyDesk, and remote assistance tools.
* Assisted with CCTV systems, structured cabling projects, and network infrastructure maintenance.
* Maintained IT inventory records, asset tracking, and technical documentation.
### Network Engineer
**Emporium Mall Lahore, Pakistan**
**May 2020 – Jun 2022**
* Supported network and desktop infrastructure across a large retail environment.
* Troubleshot hardware, software, network connectivity, and Wi-Fi-related issues.
* Maintained switches, routers, structured cabling, and network equipment.
* Configured and supported printers, workstations, and shared business devices.
* Monitored network performance and responded to service interruptions.
* Coordinated with vendors and service providers for maintenance and support activities.
* Assisted with CCTV monitoring systems and access control devices.
### Technical Support Associate
**The Nishat Hotel Lahore, Pakistan**
**Jan 2018 – Feb 2020**
* Provided technical support for hotel staff and business systems in a 24/7 hospitality environment.
* Installed and configured desktops, laptops, printers, POS terminals, and IT equipment.
* Performed preventive maintenance, backups, software updates, and system health checks.
* Supported Active Directory user management and access permissions.
* Assisted in maintaining CCTV surveillance and biometric attendance systems.
* Coordinated with third-party vendors for hardware repairs, upgrades, and technical support.
* Maintained IT documentation, equipment records, and support logs.
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## TECHNICAL SKILLS
### Hardware Support
Desktop & Laptop Installation, Troubleshooting, Upgrades, Maintenance, Printer Configuration, Peripheral Devices
### Operating Systems
Windows 10, Windows 11, Windows Server 2016/2019
### Microsoft Technologies
Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Exchange Online
### Active Directory
User Account Management, Password Resets, Access Permissions, Group Policies
### Networking
TCP/IP, DNS, DHCP, LAN/WAN, VPN, Wi-Fi Troubleshooting, Basic Switching & Routing
### Remote Support Tools
Remote Desktop, AnyDesk, TeamViewer
### Security & Surveillance
Antivirus Management, Access Control Systems, CCTV Installation & Support
### Infrastructure
Structured Cabling, Patch Panels, Rack Installation, Device Deployment
### IT Operations
Asset Management, Documentation, Preventive Maintenance, Vendor Coordination
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## EDUCATION
**Bachelor of Science in Computer Science (BSCS)**
Government College University Faisalabad, Pakistan
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## CERTIFICATIONS
* Cisco Certified Network Associate (CCNA)
* Microsoft Certified Solutions Associate (MCSA)
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## LANGUAGES
**English:** Professional Working Proficiency
**Arabic:** Intermediate (Conversational)
**Urdu:** Native