● Hands-on experience with ERP systems including Odoo, Oracle, and SAP.
● Managed POS, inventory, and warehouse operations across multiple branches and warehouses.
● Administered ZKTeco attendance systems and BioTime Cloud solutions.
● Implemented and supported AI-powered Hikvision CCTV and security systems.
● Supported e-commerce platforms including Salla, Shopify, and Amazon.
● Developed workflow automation solutions to improve operational efficiency.
● Created KPI dashboards and business performance reports.
● Managed Docker environments for business applications and services.
● Configured and maintained LAN/WAN networks, Wi-Fi, DNS, DHCP, and VPN connectivity.
● Administered firewall, endpoint security, and cybersecurity controls.
● Implemented Kaspersky Antivirus and two-factor authentication (2FA) solutions.
● Managed Microsoft 365 user accounts, permissions, and collaboration tools.
● Deployed and maintained Amazon S3 and Synology backup and disaster recovery solutions.
● Provided on-site and remote IT support for 10 branches and 3 warehouses serving 150+ employees.
● Created SOPs, user guides, technical documentation, and employee training materials.
● Troubleshot hardware, software, printer, scanner, ERP, and network-related issues.
● Managed IT assets, software licensing, and technology inventory.
● Collaborated with vendors and stakeholders to deliver IT projects and digital transformation initiatives.
