Seeking an opportunity in IT sector as IT Engineer, System Admin, Asst IT Manager, IT Manager or relavant roles, below brief information, complete CV can be shared later.
SUMMARY
A highly accomplished and results-oriented IT Professional, progressive experience in Information Technology and managed services, specializing in full-lifecycle infrastructure management, optimizing system availability, security, and team performance across diverse technical environments, seeking an opportunity to leverage proven expertise in:
Strategic Infrastructure and Security:
Planning, maintenance, and advanced troubleshooting of mission-critical networks, expert deployment of security systems (firewalls, endpoint protection, AD Domain policy) for compliance and data integrity.
Team Leadership:
Successful history managing technical teams and developing IT skills, coordinating projects, and delivering scalable IT solutions.
EXPERIENCE
Sr. Technical Support - Oracle Hospitality
Saudico Electronic Systems
February 2015 - January 2026
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Effective knowledge of Oracle hospitality, management, configuration and maintenance of Point of Sale Systems MICROS RES 3700 and Simphony 2 involved in project implementation, upgrades at various restaurants and hotel chains on different Windows platforms.
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Understanding and familiarity of Property Management Systems (Opera PMS), PMS client installation, User IDs and access rights, Interfaces, Back office accounting systems.
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Conducting Oracle-Micros 3700, Simphony and reporting training sessions for operations team and managers.
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Reviewing all the project relevant documents and processes, share the same with property and project team.
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Analyze problems and drive solutions, ensuring ticket ownership and timely resolution of the application and hardware issues in hybrid mode involving multiple elements of technical skills.
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Setting up and configuring database Database backups, reporting and analytics, maintaining good customer relations.
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Trained internal team members, in-house and onsite project shadow and customer support to develop IT operations and POS skills.
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Escalating any issues as appropriate to the management, creating service requests (SR) with Oracle support and regular follow-ups ensuring timely resolution as per SLA.
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Ensured IT governance by monitoring compliance with organizational policies and industry standards, leveraging Oracle hospitality tools and Windows platform auditing to consistently meet 100% SLA targets
Asst. Technical Manager and System Administration
Al Shimokh systems
December 2012 - December 2014
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System Administration: Installed and configured server operating systems on Rack/Tower servers, computer hardware and applications.
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Networking and Directory Services: Hands-on experience configuring ADS, DNS, and DHCP, and managing domain user accounts and client integration.
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Technical Support: Provided remote technical support for IT and CCTV/Security systems to clients.
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Trained and mentored team members to develop IT Operations and skills
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Operational Support: Managed internal PC/Network troubleshooting and supported pre-sales activities (quotations, follow-ups, surveys).
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Enhanced cybersecurity posture by implementing endpoint security protocols and monitoring server activity logs, Endpoint Security across 120+ client workstations, reducing unauthorized access attempts 30%.
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Spearheaded Backup Systems deployment and scheduled daily incremental backups for 120+ endpoints using Windows Server Backup over a 2-year project, achieving 99.9% data recovery success rate and supporting compliance SLAs across all client sites.
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Directed IT security initiatives by configuring firewalls, conducting bi-weekly vulnerability scans, and enforcing access controls for 120+ endpoints over 24 months, maintaining zero major security breaches and aligning with enterprise compliance KPIs.
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Maintain technical and user documentation, systems reports, newsletters, announcements, SOPs etc., reviewing orderly and securing the same.
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Administered Data Files backup, restoration, and archival processes utilizing Windows Server Backup to maintain 100% file integrity compliance and facilitate seamless disaster recovery per IT SLA requirements.
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Coordinated the integration and ongoing management of electronic door lock systems leveraging Active Directory and TCP/IP protocols to enhance physical access security and ensure real-time incident monitoring aligned with organizational security KPIs.
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Managed deployment, configuration, and regular auditing of Program Files and using Windows Server and Group Policy Objects, ensuring compliance with approved software lists and reducing unauthorized application installations supporting audit-readiness.
EDUCATION
Master of Business Administration (MBA-IT)
Amity University
Diploma in Computer operations and Programming assistance
NCVT
Diploma in Computer Hardware and Networking (A+, N+, MCSA)
Jetking
SKILLS
Server Administration and Directory Services:
Windows Server (2022, 2019, 2016, 2012, 2008), Active Directory (AD), Group Policy Objects (GPO), DNS, DHCP
Virtualization:
VMware, Microsoft Hyper-V
Networking and Protocols:
TCP/IP, VPN, LAN/WAN, Wireless Security
Specialized Systems:
Oracle Hospitality-MICROS POS Systems
Hardware and Devices:
Desktops, Laptops, Servers and Network/Local Printers
Security and Utilities:
Antivirus/Endpoint Protection, Data Backup Solutions, Remote Desktop Services (RDS)
Professional Skills:
Team Leadership, IT Project Coordination, Technical Documentation, Vendor Management, Incident Management