**Location:** Saudi Arabia
**About the Role**
We are looking for an experienced **Operations Manager** to lead and optimize our last-mile delivery operations in Saudi Arabia. The ideal candidate will have a proven track record in managing delivery fleets, supervisors, and drivers while achieving high operational performance and customer satisfaction.
Key Responsibilities
* Manage day-to-day logistics and last-mile delivery operations.
* Lead, train, and supervise operations supervisors and delivery drivers.
* Monitor and improve key performance indicators (KPIs), including:
* On-Time Delivery
* Order Completion Rate
* Driver Productivity
* Attendance & Shift Compliance
* Customer Satisfaction
* Ensure efficient fleet utilization and workforce planning.
* Analyze operational data and prepare daily, weekly, and monthly performance reports.
* Coordinate with clients and internal departments to resolve operational issues.
* Develop and implement strategies to improve operational efficiency and reduce costs.
* Ensure compliance with company policies and operational standards.
Requirements
* Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
* Minimum **5 years of experience** in logistics or last-mile delivery operations.
* Minimum **2 years of experience** in a managerial role.
* Strong leadership and team management skills.
* Advanced proficiency in Microsoft Excel and Google Sheets.
* Excellent analytical and problem-solving abilities.
* Strong communication skills in English (Arabic is an advantage).
* Experience with delivery platforms or logistics companies such as HungerStation, Ninja, Keeta, Jahez, Noon, or similar organizations is highly preferred.
What We Offer
* Competitive salary package.
* Career growth opportunities.
* Professional and dynamic work environment.
* Performance-based incentives.
**How to Apply**
Please send your CV with the subject line:
**Operations Manager – Logistics**
Only shortlisted candidates will be contacted.