Technical Support Specialist / Systems Analyst

Results-driven Business Systems Analyst with over 8 years of experience bridging business requirements and technical solutions across software implementation, enterprise applications, testing, technical support, and project delivery environments. I have proven expertise in requirements gathering, business process analysis, stakeholder management, system implementation, user acceptance testing (UAT), and solution design.
Experienced in collaborating with cross-functional teams, business stakeholders, developers, QA teams, and project managers to deliver technology solutions that improve operational efficiency, enhance user experience, and support organizational objectives. Strong background in SQL databases, system integrations, process improvement, troubleshooting, and SDLC methodologies.
I am seeking to contribute analytical, technical, and business process expertise within a forward-thinking organization as a Business Analyst, System Analyst, or Technical Business Analyst.