--- CV ---
MOHD AZEEM HUSSAIN
Retail & Customer Service Professional
Dubai, United Arab Emirates +971 558016110 [email protected]
PROFESSIONAL SUMMARY
Dedicated and customer-focused Retail & Customer Service Professional with nearly six years of experience in the fashion
and apparel retail industry in the UAE. Proven expertise in customer service, retail sales, cashiering and POS operations,
front desk management, e-commerce order fulfilment, inventory management, and visual merchandising. Skilled at
building strong customer relationships, resolving inquiries and returns efficiently, and contributing to store sales targets.
Adaptable, reliable, and immediately available to bring a customer-first approach and strong retail operations experience
to a dynamic retail or customer service team.
CORE COMPETENCIES
Customer Service Retail Sales Cash Handling & POS Systems Front Desk Management E-Commerce Order Fulfilment
Inventory Management Visual Merchandising Customer Relationship Management (CRM) Problem Solving
Communication Teamwork Time Management
PROFESSIONAL EXPERIENCE
Sales representative â??H&M Dubai, UAE February 2024 â?? December 2025
â?¢ Delivered consistently excellent, customer-focused service on the sales floor, promptly resolving customer queries,
complaints, and return/exchange requests in line with company policy to protect customer satisfaction and loyalty.
â?¢ Managed front desk operations and day-to-day store activities, including opening and closing procedures, queue and
billing management, and coordination with team members to keep the store running smoothly during peak footfall.
â?¢ Processed e-commerce orders end-to-end â?? verifying orders, picking and packing items, and coordinating with
delivery partners â?? to support accurate and timely online order fulfilment.
â?¢ Maintained inventory accuracy through regular stock counts and cycle checks, and supported merchandising standards
by keeping displays well-stocked, organized, and visually appealing to drive walk-in sales.
â?¢ Contributed to achieving store sales targets by engaging customers in product conversations, recommending add-on
items, and promoting seasonal offers and loyalty programs.
â?¢ Operated POS systems to process cash, card, and digital payments accurately, and reconciled daily transactions in
accordance with company cash-handling procedures.
Retail Associate & Cashier â?? Lifestyle, Hyd, India January 2020 â?? January 2023
â?¢ Assisted customers on the shop floor by offering product information, styling suggestions, and prompt query
resolution, contributing to a positive and consistent shopping experience.
â?¢ Operated POS systems to process customer purchases efficiently, handling a high volume of cash and card transactions
with accuracy and reliability.
â?¢ Reconciled daily cash drawers and supported end-of-day financial reporting, maintaining strict adherence to store
cash-handling and audit procedures.
â?¢ Managed front desk operations, including greeting and directing customers, handling billing, and processing e-
commerce order pickups and returns.
â?¢ Performed regular inventory checks and stock counts, identifying discrepancies early and supporting stockroom
organization and timely replenishment of the sales floor.
â?¢ Upheld visual merchandising and store housekeeping standards, ensuring the shop floor remained clean, organized,
and customer-ready at all times.
ADDITIONAL INFORMATION
Visa Status: Visit Visa
Languages: English, Hindi, Urdu
Availability: Immediate Relocation: Willing to relocate within the UAE