availability.
• Detected, troubleshot, and escalated incidents to maintain system performance.
• Managed and updated tickets, ensuring timely resolution in line with SLAs.
• Supported operations during incidents and scheduled maintenance activities.
• Performed basic network troubleshooting using monitoring tools and diagnostics.
• Demonstrated strong problem-solving and communication skills in a 24/7 shift
environment.
• Maintained high attention to detail while working under pressure.
