Services 8+ Years
• Provided IT support for 500+ end users across the organization.
• Installed, configured, and troubleshot desktops, laptops, and printers.
• Performed PC and laptop repair and hardware replacement.
• Carried out printer maintenance and troubleshooting.
• Installed and configured Windows OS, Microsoft Office, and other software.
• Configured and troubleshot LAN, Wi-Fi, routers, switches, and internet connectivity.
• Installed and terminated LAN cables.
• Performed PC formatting, data backup, and data recovery.
• Set up and supported meeting room AV equipment and video conferencing systems.
• Created and managed user accounts and reset passwords.
• Installed and configured email, printers, scanners, and other peripherals.
• Provided onsite and remote technical support.
• Performed preventive maintenance of IT equipment.
• Resolved IT issues quickly while ensuring excellent user suppor