Operations Supervisor, Customer Service Specialist, Airline Supervisor, Metro Supervisor

• Supervise station operations to ensure safe, punctual train services and excellent passenger experience.
• Serve as Certified Train Ambassador and Station/Train Assessor; conduct assessments and provide coaching to staff.
• Deliver instructor duties as Certified Key Instructor—train new hires and upskill existing staff in operational procedures and safety protocols.
• Manage operational escalations, coordinate with control center and maintenance teams, and ensure compliance with company and regulatory standards.
• Monitor customer service performance and resolve passenger issues to maintain service quality.