IT & Network Support Specialist | IT HelpDesk | IT Administrator

IT & Network Support Specialist with 5+ years of experience in IT infrastructure, desktop support, and network troubleshooting across the UAE, Pakistan, and Saudi Arabia. Skilled in configuring and maintaining routers, switches, and firewalls, diagnosing and upgrading hardware, installing and supporting operating systems and business applications, managing user accounts and access permissions, and enforcing endpoint security across multiple platforms. Holds a Bachelor's degree in Software Engineering along with CCNA and CompTIA A+ training.

Experience:
Project Supervisor, Mawaridcom for Business Solutions, Riyadh (Oct 2025 to Present)
IT and Network Support Specialist, Peniel Technology LLC, Dubai (May 2023 to June 2025)
IT and Network Support Specialist, Progressive International, Lahore (Feb 2020 to Apr 2023)

Skills:
Router, switch and firewall configuration. VLAN setup and IP configuration. Network troubleshooting and structured cabling. Hardware diagnostics and upgrades including RAM, SSD and screen replacement. Operating system and software installation and support. Endpoint security and virus and malware removal. User account and access management. Microsoft Dynamics 365. IT asset management. Remote and first line end user support.

Certifications:
CCNA Cisco Certified Network Associate Training
CompTIA A Plus

Education:
Bachelor of Science in Software Engineering, PMAS Arid Agriculture University, Pakistan

Languages:
English fluent, Urdu native, Arabic basic

Currently based in Riyadh and available immediately for a full time role as IT and Network Support Specialist, Desktop Support Engineer, or Network Administrator.