## **Technical Support Specialist Odoo ERP IT Support Engineer**
📞 **+966 579049410**
✉️ **[][email protected]]**
📍 Riyadh, Saudi Arabia
**Iqama:** Valid & Transferable **Availability:** Immediate
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# PROFESSIONAL SUMMARY
Technical Support Specialist with **5+ years of experience** providing enterprise IT support, Odoo ERP assistance, and end-user technical services across hospitality, retail, and corporate environments. Experienced in troubleshooting Odoo ERP modules, resolving application and infrastructure issues, administering Microsoft 365 and Active Directory, and supporting Windows-based environments. Proven ability to manage high volumes of support requests while maintaining excellent system availability and user satisfaction.
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# CORE COMPETENCIES
* Odoo ERP Functional Support
* Odoo ERP User Management
* ERP Module Troubleshooting
* Technical Support (L1/L2)
* Help Desk Operations
* Incident & Problem Management
* Microsoft 365 Administration
* Active Directory Administration
* Windows 10/11 Support
* Windows Server Administration
* Remote Desktop & AnyDesk
* TCP/IP, DNS, DHCP
* Printer & Peripheral Support
* Hardware & Software Troubleshooting
* IT Asset Management
* User Training & Documentation
* Network Monitoring
* System Maintenance
* Ticketing Systems
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# PROFESSIONAL EXPERIENCE
## IT Support Specialist
**Logical Network Solutions – Dubai, UAE**
**Dec 2023 – Dec 2025**
### Key Responsibilities
* Delivered technical support to **150+ end users** across enterprise environments.
* Provided **Level 1 and Level 2** support for hardware, software, network, and business applications.
* Supported **Odoo ERP users** by troubleshooting system issues and assisting with daily operations.
* Assisted users with Sales, Purchase, Inventory, HR, and Accounting module-related issues.
* Created and managed Odoo user accounts, permissions, and access rights.
* Escalated ERP bugs and coordinated with developers for issue resolution.
* Administered **Microsoft 365**, Outlook, Exchange Online, Teams, and OneDrive.
* Managed **Active Directory** including user creation, password resets, and group permissions.
* Resolved **20–30 support tickets daily** while meeting service-level targets.
* Configured desktops, laptops, printers, scanners, and shared devices.
* Performed remote support using **Remote Desktop** and **AnyDesk**.
* Installed Windows operating systems, business applications, and software updates.
* Assisted with system upgrades, deployments, and IT infrastructure maintenance.
* Prepared technical documentation, asset records, and support reports.
### Achievements
* Maintained **98% first-time issue resolution**.
* Reduced average ticket resolution time through effective troubleshooting.
* Improved user satisfaction by providing timely technical support.
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## Network Engineer
**Emporium Mall – Lahore, Pakistan**
**May 2020 – Jun 2022**
### Key Responsibilities
* Supported IT infrastructure for **100+ users** across multiple departments.
* Monitored LAN/WAN performance and resolved connectivity issues.
* Configured TCP/IP, DNS, DHCP, printers, switches, and network devices.
* Troubleshot Windows operating systems and business applications.
* Installed and maintained desktops, laptops, printers, and peripherals.
* Assisted users with login, email, and Microsoft Office issues.
* Performed preventive maintenance to improve network availability.
* Coordinated with vendors for hardware replacement and technical support.
* Maintained IT inventory and documentation.
### Achievements
* Improved network stability through proactive monitoring.
* Reduced recurring technical issues by implementing preventive maintenance.
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## Technical Support Associate
**The Nishat Hotel – Lahore, Pakistan**
**Jan 2018 – Feb 2020**
### Key Responsibilities
* Provided 24/7 technical support for **80+ users**.
* Supported hotel IT operations including desktops, POS systems, printers, and business applications.
* Administered Active Directory user accounts and permissions.
* Assisted Microsoft Outlook and email troubleshooting.
* Supported CCTV, biometric attendance, and access control systems.
* Coordinated preventive maintenance with external vendors.
* Prepared technical reports and maintained IT documentation.
* Ensured maximum system uptime through proactive monitoring.
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# EDUCATION
**Bachelor of Science in Computer Science (BSCS)**
Government College University Faisalabad, Pakistan
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# TECHNICAL SKILLS
### ERP Systems
* Odoo ERP
* User Management
* Module Troubleshooting
* Basic Configuration
* Functional Support
### Microsoft Technologies
* Microsoft 365
* Outlook
* Exchange Online
* OneDrive
* Teams
* Active Directory
### Operating Systems
* Windows 10
* Windows 11
* Windows Server
### Networking
* TCP/IP
* DNS
* DHCP
* LAN/WAN
* VPN
* Network Monitoring
### Remote Support
* Remote Desktop
* AnyDesk
### Hardware
* Desktop & Laptop Support
* Printers
* Scanners
* Peripheral Devices
### IT Operations
* Incident Management
* IT Documentation
* Asset Management
* User Training
* Preventive Maintenance
* System Monitoring
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# CERTIFICATIONS
* Cisco Certified Network Associate (CCNA)
* Microsoft Certified Solutions Associate (MCSA)
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# LANGUAGES
* English – Advanced
* Arabic – Intermediate
* Urdu – Native