Manage reservations, waitlists, and seating arrangements efficiently.
Escort guests to their tables and provide menus.
Coordinate with the service team to optimize table turnover and guest satisfaction.
Answer phone calls and respond to customer inquiries regarding reservations and restaurant services.
Maintain a clean, organized, and welcoming reception area.
Assist guests with special requests and resolve minor concerns courteously.
Qualifications:
Previous experience in hospitality, customer service, or a similar role is preferred.
Excellent communication and interpersonal skills.
Professional appearance and positive attitude.
Strong organizational and problem-solving skills.
Flexibility to work shifts, weekends, and holidays.
Skills:
Customer service
Communication and interpersonal skills
Reservation and seating management
Organization and multitasking
Teamwork
Problem-solving
Time management
Professional presentation