- Supervised a team of employees to ensure daily operations run smoothly and targets are met
- Assigned tasks, monitored performance, and provided on-the-job training and coaching
- Ensured compliance with company policies, health & safety standards, and quality control
- Handled customer complaints, staff issues, and resolved conflicts professionally
- Prepared daily/weekly reports on productivity, sales, attendance, and inventory
- Coordinated with other departments and management to improve workflow
- Conducted staff meetings and performance evaluations
*Acquired Skills:*
- *Leadership & Team Management*: Motivating teams, delegating tasks, conflict resolution
- *Communication*: Clear reporting to management and effective staff communication
- *Problem Solving*: Quick decision-making under pressure
- *Operations Management*: Scheduling, inventory control, KPI tracking
- *Training & Development*: Onboarding new staff and upskilling team members
- *Computer Skills*: MS Office, Excel reports, ERP/HR systems.
