Makkah, Saudi Arabia +966 561317442 [email protected]
PROFESSIONAL SUMMARY:
Operations, IT Support, and Customer Service professional with a BS in Software Engineering
and over four years of experience supporting business operations, ERP implementation,
technical support, and IT infrastructure. Throughout my career, I have worked closely with
cross-functional teams to resolve challenges, improve day-to-day processes, and ensure a
smooth experience for both customers and end users. I enjoy taking ownership of my work,
helping others succeed, and finding practical solutions to improve efficiency. With strong
communication, analytical, and leadership skills, I am committed to building productive teams,
delivering quality results, and contributing to the success of the organization.
Core Skills:
Operations Leadership, Team Management, Shift Coordination, Employee Coaching, KPI
Monitoring, Performance Reporting, Process Improvement, Stakeholder Management,
Operational Excellence, Microsoft Excel, Microsoft Outlook, Microsoft Word, Data Analysis,
Problem Solving, ERP systems, Customer Support and Services, Networking Fundamentals,
Reporting and Documentation, Windows Administration, Cabling, LAN/WAN Support, Router &
Switch Configuration, Hardware and Networking Troubleshooting, Patch Management, Asset
Management, Ticketing Systems, Preventive Maintenance, Hardware Installation &
Maintenance, Hardware Troubleshooting, Network Troubleshooting.
PROFESSIONAL EXPERIENCE:
Customer Support Officer D-Biz Solutions Jun 2024 - Apr 2026:
1. Provided Software Support and Implementation.
2. Coordinated daily operational activities and supported management in achieving service
objectives.
3. Monitored operational performance and prepared reports using Microsoft Excel.
4. Delivered user training and coached employees on ERP processes and best practices.
5. Worked with cross-functional teams to improve workflows and resolve operational issues.
6. Analyzed recurring issues and recommended process improvements.
7. Maintained excellent stakeholder relationships and customer satisfaction.
IT Infrastructure & Data Center Support Technician Mindbridge Pvt. Ltd. Apr 2022 - May
2024:
1. Provided first-line technical support for hardware, software, and network-related issues.
2. Diagnosed and resolved connectivity, system, and user-access problems, ensuring minimal
downtime.
3. Assisted with installation, configuration, and maintenance of desktops, laptops, printers,
and network devices.
4. Performed system upgrades, software installations, and routine maintenance activities.
5. Maintained accurate records of incidents, troubleshooting procedures, and technical
documentation.
6. Supported remote users through phone, email, and remote-access tools.
7. Coordinated with vendors and technical teams to resolve escalated infrastructure issues.
8. Ensured compliance with IT security policies and best practices.
9. Coordinated daily support operations and prioritized workload based on business impact.
10. Collaborated with internal teams and vendors to resolve operational issues.
11. Maintained documentation, reports, and operational records.
12. Supported preventive maintenance and continuous improvement initiatives.
Software QA Engineer Black Box Labz Jan 2022 - Apr 2022:
1. Collaborated with development teams, tracked quality metrics, and supported continuous improvement.
2. Performed Black-box, White-box, Regression, Functional, Usability, and UAT testing.
3. Created test cases, test reports, and defect documentation.
4. Reported and tracked software defects using Jira and Trello.
5. Worked closely with developers to improve software quality and reliability.
LEADERSHIP HIGHLIGHTS:
1. Led end-user training sessions.
2. Supported managers with reporting and operational planning.
3. Coordinated stakeholders across multiple departments.
4. Demonstrated ownership, accountability, and effective decision-making.
EDUCATION:
BS Software Engineering - Lahore Garrison University 2017-2021
Intermediate (F.sc Pre-Engineering) - Garrison College for Boys 2015-2017
Matriculation - Army Public School and Colleges System 2014
Languages:
1. English
2. Urdu
3. Punjabi
Additional Information:
Transferable Iqama Available for Immediate Joining
