RETAIL SALES OPERATIONS | SALES COORDINATOR | CUSTOMER SERVICE
Riyadh, Saudi Arabia | +966-511843020 | [email protected]
PROFESSIONAL SUMMARY
Retail Sales, Sales Support and Customer Service Professional with 8+ years of experience across retail, real estate, pharmaceuticals and digital
marketplaces. Strong hands-on experience in retail counter sales, POS transactions, kiosk operations, customer assistance, product/service
recommendations, upselling, cross-selling, sales follow-up, lead generation and after-sales service. Currently handling retail photo sales and guest-
facing services at Six Flags Qiddiya City and Aquarabia Qiddiya City in Saudi Arabia.
CORE SKILLS
· Retail Counter Sales · Indoor Sales · POS Transactions · Kiosk Sales & Operations · Customer Service & Guest Relations · Product / Service
Recommendations · Upselling & Cross-selling · Sales Follow-up · Cash / Payment Handling · After-sales Service · Sales Support & Coordination ·
Lead Generation · CRM & Database Management · Sales Reporting & KPI Tracking · Team Training
PROFESSIONAL EXPERIENCE
DEI (Digiphoto Entertainment Imaging Services) - Riyadh, Saudi Arabia
Guest Services Associate | Jan 2026 - Present
• Handle retail counter sales for photo products and providing photography services at Six Flags Qiddiya City and Aquarabia Qiddiya City.
• Operate main photo retail counters, attraction counters, exit kiosks and POS systems to process customer purchases.
• Assist guests with product/service selection, purchases and service inquiries while delivering a positive retail experience.
• Use IMX, WeC, Kiosk and POS systems for daily retail sales operations; operate Nikon D7500, Canon EOS R10 and 360° View equipment.
• Train newly recruited staff and provide operational support to project teams
Bin Abdur Rahman (Pvt) Ltd. - Pakistan
Assistant Manager | Jun 2020 - Jul 2025
• Managed the sales cycle from initial client contact and consultation through closing, payment follow-up and after-sales service.
• Generated leads through Facebook, Instagram, Zameen.com, Graana.com and OLX.
• Maintained client databases and communication using Ufone Virtual Office; built relationships with walk-in and prospective clients.
• Prepared quarterly and annual sales reports, monitored performance and supported management with KPI reporting.
• Coached sales team members on sales techniques, client engagement and follow-up.
• Coordinated with internal teams and external clients/vendors to support smooth sales and day-to-day business operations.
• Coordinated procurement of office supplies, prepared budget sheets and handled petty cash to support sales and administrative operations.
• Coordinated office maintenance and service requirements when needed to ensure uninterrupted business operations.
Farhan Associates - Pakistan
Project Sales Executive | May 2019 - Nov 2019
• Managed client relationships, lead generation, sales follow-up and meetings for real estate projects.
• Used social media platforms to generate leads and create opportunities for sales discussions.
Zameen Media (Pvt) Ltd. - Pakistan
Associate Project Sales | Apr 2018 - Jan 2019
• Tracked daily KPIs and client interactions using Propforce software.
• Conducted client meetings and site visits, supported new team members and delivered after-sales service.
Howards Pharmaceutical Ltd. - Pakistan
Sales Promotion Officer | Apr 2013 - Jan 2014
• Achieved monthly/sales targets through direct sales, client handling, lead generation and relationship building.
• Trained staff and supported accurate, efficient sales workflows.
EDUCATION
Bachelor of Commerce (B.Com) - University of the Punjab, Lahore | 2008-2010
SYSTEMS & TOOLS
· IMX / WeC Software · Propforce · Ufone Virtual Office · PhotoWix · POS & Kiosk Machines · MS Word, Excel & PowerPoint · Google Docs,
Sheets & Forms · Facebook / Instagram Advertising
LANGUAGES
English (Fluent) · Urdu (Native) · Punjabi (Fluent) · Arabic (Basic + Limited Work Profency)
ADDITIONAL INFORMATION
Nationality: Pakistani | Marital Status: Married | Iqama: Transferable
Mehar Ali | Riyadh, Saudi Arabia | Sales Support · Sales Coordination · Customer Service
