IT Support Engineer (L1/L2), Desktop Support, Help Desk, Technical Support

Results-driven IT Support Engineer with over 3 years of experience providing L1/L2 technical support, desktop support, and help desk services across healthcare and corporate environments. Skilled in troubleshooting hardware, software, network connectivity, Windows operating systems, Active Directory user management, Microsoft 365, printers, and peripheral devices. Experienced in VMware ESXi/vSphere, Windows Server administration, system maintenance, and supporting Hospital Management Systems (HMS), NPHIES, and insurance applications. Strong problem-solving, communication, and customer service skills with a proven ability to resolve technical issues efficiently while minimizing downtime. Currently seeking opportunities as an IT Support Engineer, Desktop Support Engineer, Help Desk Analyst, Technical Support Engineer, or System Support Engineer where I can contribute my technical expertise and continue to grow professionally.