and network management across UAE, Qatar, and Sri Lanka. Strong expertise in Microsoft 365, Azure AD, Intune, Active
Directory, Fortinet Firewall, Windows Server, LAN/WAN, CCTV, POS systems, and end-user support. Proven ability to provide
L1/L2 support, IT Asset Management, ITIL, and Service Desk Operations, Freshdesk, resolve technical issues within SLA, and
support over 200 remote sites. Seeking an IT Support Engineer role where technical expertise and customer service skills
contribute to business success