System Administrator
MANAMA /AL QUDAYBIYAH
+973 39590076 [email protected]
PROFESSIONAL SUMMARY
Results-driven System Administrator with hands-on experience managing Linux server environments, AWS cloud infrastructure, cPanel administration, and IT service desk operations. Skilled in server health monitoring, DNS configuration, database management, and technical incident resolution to maintain high availability and operational efficiency. Adept at leveraging ticketing systems like Zendesk to deliver efficient end-user and customer support, combined with a strong background in software quality assurance and system administration best practices.
CORE SKILLS
Linux & Server Administration: Red Hat Enterprise Linux (RHEL), CentOS, cPanel Administration, System Maintenance, User Management, Performance Monitoring
Cloud & Hosting Services: AWS (S3 Buckets, Resource Monitoring), DNS Management, Web Hosting Administration, MySQL Database Administration
IT Operations & Service Desk: Technical Troubleshooting, Incident Management, Ticket Resolution (Zendesk, Jira), Service Availability, Infrastructure Support
Testing & Quality Assurance: Software Testing (Manual, Functional, Regression), SDLC, Selenium, SQL
Soft Skills: Problem-Solving, Logical & Analytical Thinking, Effective Communication, Adaptability, Organization, Customer-Centric Focus
WORK EXPERIENCE
System Administrator
Metclouds Technology Ernakulam, India
August 2024 – February 2026
Server Management: Administered Linux-based server environments (RHEL/CentOS), ensuring continuous system availability, security compliance, and high performance across multi-tenant applications.
Web Hosting & DNS: Managed cPanel servers, DNS record configurations, web hosting infrastructure, and MySQL databases, proactively reducing service downtime and host-side outages.
AWS Support: Managed cloud infrastructure components including AWS S3 bucket operations, automated backup verifications, and resource usage tracking to ensure business continuity.
Incident & Ticket Resolution: Provided Tier 1/2 technical support through Zendesk, resolving client-facing incidents and technical inquiries within target SLA response times.
TECHNICAL PROJECTS
Electric Vehicle Onboard Electric Charger
Designed and engineered an onboard DC charging unit using an isolated SEPIC converter topology for optimized energy conversion efficiency and stable voltage regulation.
Executed performance analysis, circuit simulations, and load testing to validate component integration and operational reliability under real-world conditions.
Smart Energy Meter
Developed an automated smart energy monitoring device capable of tracking electricity usage and broadcasting instant automated billing data via integrated GSM SMS modules.
Performed end-to-end integration testing and data transmission verification to ensure reliable messaging and accurate consumption metrics.
EDUCATION
Bachelor of Technology (B.Tech) – Electrical & Electronics Engineering
University College of Engineering, Thodupuzha, India 2017 – 2021
Higher Secondary Education – Science (Biology)
SNDP HSS Aluva, India 2015 – 2017
High School Education
St. John C.S.I.E.M High School, Aluva, India 2015
CERTIFICATIONS
Linux Server Administration (RHCE)
Software Testing Certification
ADDITIONAL INFORMATION
Languages: English, Malayalam, Hindi
Nationality: Indian