Riyadh, Saudi Arabia +966 53 724 5774 [email protected]
Iqama status: Transferable
Professional Summary
Results-driven Assistant Manager with over 5 years of progressive experience overseeing cross-
functional operations, project workflows, and service delivery performance. Proven track record in
monitoring key performance metrics, data-driven reporting, and coordinating internal teams to ensure
high operational efficiency and compliance. Adept at managing multi-stakeholder communications,
resolving complex escalations, and implementing structured tracking systems to enhance productivity
and service quality.
Core Competencies & Skills
• Operational Management: Digital Transformation, Process Reengineering, Strategic Resource
Planning, Change Management.
• Saudi Market Alignment: Vision 2030 Strategy Alignment, ZATCA E-Invoicing & Financial
Compliance.
• Data & Analytics: Power BI, SAP Analytics Cloud, Performance Metric Analysis, Predictive
Operational Modelling.
• Tools & Platforms: Advanced Excel, CRM & ERP Configurations, SQL (Basics).
• Cross-Functional Team Leadership, Stakeholder Management, Conflict Resolution, Vendor &
Supply Chain Coordination.
Key Achievements
• Operational Efficiency: Streamlined delivery lifecycles by 20% by implementing automated reporting
systems, directly contributing to organizational productivity goals under Vision 2030.
• Cost & Resource Optimization: Reduced overall operational expenditure by 15% through strategic
manpower planning and lean resource allocation, ensuring high-value delivery while maintaining
compliance with local labor standards.
• Regulatory & Compliance Excellence: Spearheaded the data validation and operational workflow
mapping for ZATCA-compliant e-invoicing integrations, ensuring 100% adherence to national
financial transparency mandates.
• Process Improvement: Authored and implemented standardized process integration models that
reduced operational errors by 20% and improved audit readiness across multiple business units.
• Strategic Leadership: Successfully managed cross-functional escalations and resolved critical
system bottlenecks for high-profile clients, maintaining a 95%+ stakeholder satisfaction rating.
Professional Experience
Assistant Operation & Project Manager
KENZ Innovations June 2021 – Till Date Hyderabad, INDIA
Responsibilities:
• Support daily operations and cross-functional execution for a portfolio of concurrent initiatives,
ensuring smooth service delivery and high workflow efficiency.
• Supervise, support, and mentor cross-functional teams to achieve target objectives, fostering a
productive environment aligned with organizational service standards.
• Design and deploy interactive Power BI performance dashboards to track operational KPIs, milestones,
and system metrics, translating raw data into actionable insights for senior management.
• Coordinate extensively with technical, operations, and backend engineering teams to systematically
resolve complex inquiries, software gaps, and integration issues.
• Oversee comprehensive quality assurance (QA) lifecycles and validation workflows, managing end-to-
end testing and defect tracking to ensure strict compliance with standards.
• Facilitate structured tracking protocols and resource alignment activities, refining daily backlogs and
schedules to optimize operational velocity and output.
US Tax Analyst
Cynergy Tax Solution Aug 2020 – Mar 2021 Hyderabad, INDIA
Responsibilities:
• Evaluated and cross-referenced financial records, income statements, and expenditure reports to
guarantee absolute compliance with strict regulatory and tax requirements.
• Prepared and filed complex individual tax returns and supporting work papers, consistently maintaining
data accuracy and meeting strict filing deadlines.
Key Projects
Kallamni.ai Integration – Noble Solutions IT
Role: Operations Delivery Lead
• Spearheaded the functional design and operational mapping of an advanced AI voice solution,
enhancing automated customer engagement workflows in alignment with regional digital
transformation goals.
• Authored comprehensive product and process documentation, ensuring seamless operational
deployment and establishing structured ticket-resolution pathways for support teams.
Crypto Wallet Development – Vyntrics LLC
Role: Service Delivery Coordinator
• Directed the end-to-end operational lifecycle of mobile applications, managing project roadmaps,
progress tracking, and multi-team deliverables to ensure peak productivity.
• Synchronized cross-functional efforts between design, engineering, and quality assurance teams to
ensure feature releases aligned with organizational service standards.
SAP E-Commerce Hybris – Juffali Group
Role: Operation Escalation Manager
• Served as the primary operational liaison between commercial divisions and technical teams to resolve
complex system bottlenecks and cross-departmental inquiries.
• Managed operational dependencies and project timelines to ensure service delivery remained aligned
with stakeholder expectations and internal governance standards.
Education
Masters in Information Technology
Osmania University, Hyderabad 2021
Bachelor of Commerce in Computers
Osmania University, Hyderabad 2018