IT & Telecom Support Engineer with 3.5+ years of experience at Huawei Global Service Center (GSC), supporting live LTE/5G network operations for STC Saudi Arabia, Globe Telecom, and Smart Communications. Experienced in technical troubleshooting, incident analysis, performance monitoring, Root Cause Analysis (RCA), OSS monitoring, KPI reporting, and cross-functional technical support. Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, routing, switching, and IP networking with CCNA-level knowledge. Skilled in Huawei U2020 OSS, GENEX Assistant, QGIS, Microsoft Excel, and technical documentation. Experienced in analyzing network performance, supporting issue resolution, preparing reports, and coordinating with engineering teams to maintain service availability and SLA compliance. Quick learner with strong analytical, problem-solving, and customer support skills. Currently based in Riyadh, Saudi Arabia with a transferable Iqama and available for immediate joining. Seeking opportunities as an IT Support Engineer, Technical Support Engineer, Network Support Engineer, Service Desk Engineer, Help Desk Engineer, or NOC Engineer.
