Technical Support Specialist Odoo ERP IT Support Engineer
📞 +966 579049410
✉️ [email protected]
📍 Riyadh, Saudi Arabia
Iqama: Valid & Transferable Availability: Immediate
PROFESSIONAL SUMMARY
Technical Support Specialist with 5+ years of experience delivering Level 1 and Level 2 IT support across hospitality, retail, and corporate environments. Skilled in troubleshooting hardware, software, Windows systems, Microsoft 365, Active Directory, networking, and Odoo ERP. Experienced in resolving user issues, managing IT assets, supporting enterprise applications, and maintaining high system availability while meeting SLA targets. Strong problem-solving, communication, and customer service skills.
CORE COMPETENCIES
Technical Support (L1/L2)
Odoo ERP Functional Support
Odoo ERP User Management
ERP Module Troubleshooting
Microsoft 365 Administration
Active Directory
Windows 10 & Windows 11
Windows Server Administration
Exchange Online
Outlook & Teams Support
End User Support
Incident & Problem Management
Service Desk Operations
Ticketing Systems
Remote Support (RDP, AnyDesk)
TCP/IP, DNS, DHCP
LAN/WAN Troubleshooting
VPN Support
Printer & Peripheral Support
IT Asset Management
User Training
System Documentation
PROFESSIONAL EXPERIENCE
IT Support Specialist
Logical Network Solutions – Dubai, UAE
Dec 2023 – Present
Responsibilities
Delivered IT support to over 150 end users.
Provided Level 1 and Level 2 support for hardware, software, Windows, Microsoft 365, and network issues.
Supported Odoo ERP users by troubleshooting application issues and assisting with daily operations.
Assisted users with Sales, Purchase, Inventory, HR, and Accounting modules.
Created user accounts, assigned permissions, and managed access rights in Odoo ERP.
Escalated application bugs to developers and tracked issue resolution.
Administered Microsoft 365, Exchange Online, Outlook, Teams, and OneDrive.
Managed Active Directory including user creation, password resets, security groups, and account management.
Resolved 20–30 support tickets daily while meeting SLA targets.
Installed and configured Windows operating systems and business applications.
Configured desktops, laptops, printers, scanners, and peripheral devices.
Delivered remote support using Remote Desktop and AnyDesk.
Maintained IT asset inventory and technical documentation.
Assisted with infrastructure upgrades and preventive maintenance.
Achievements
Achieved 98% first-time issue resolution.
Improved ticket resolution time through effective troubleshooting.
Maintained high customer satisfaction by providing timely technical support.
Network Engineer
Emporium Mall – Lahore, Pakistan
May 2020 – Jun 2022
Responsibilities
Supported IT infrastructure for 100+ users.
Monitored LAN/WAN performance and resolved network connectivity issues.
Configured and maintained TCP/IP, DNS, DHCP, VPN, printers, and switches.
Installed and supported Windows desktops and laptops.
Assisted users with Microsoft Office, Outlook, login, and email issues.
Performed preventive maintenance on IT equipment.
Coordinated with vendors for hardware replacement.
Maintained IT documentation and asset inventory.
Achievements
Improved network uptime through proactive monitoring.
Reduced recurring technical issues with preventive maintenance.
Technical Support Associate
The Nishat Hotel – Lahore, Pakistan
Jan 2018 – Feb 2020
Responsibilities
Provided IT support for 80+ hotel users.
Supported desktops, POS systems, printers, and business applications.
Managed Active Directory user accounts and permissions.
Troubleshot Outlook and Microsoft Office issues.
Supported CCTV, biometric attendance, and access control systems.
Coordinated preventive maintenance with vendors.
Maintained IT documentation and daily operational reports.
Ensured maximum system uptime.
EDUCATION
Bachelor of Science in Computer Science (BSCS)
Government College University Faisalabad, Pakistan
TECHNICAL SKILLS
ERP Systems
Odoo ERP
User Management
Functional Support
Module Troubleshooting
Basic Configuration
Microsoft Technologies
Microsoft 365
Exchange Online
Outlook
Teams
OneDrive
Active Directory
Operating Systems
Windows 10
Windows 11
Windows Server 2016/2019/2022
Networking
TCP/IP
DNS
DHCP
VPN
LAN/WAN
Network Troubleshooting
Wi-Fi Support
Remote Support
Remote Desktop
AnyDesk
TeamViewer
Hardware Support
Desktop & Laptop Installation
Printers
Scanners
Peripheral Devices
IT Operations
Incident Management
Asset Management
Preventive Maintenance
User Training
Technical Documentation
System Monitoring
CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Associate (MCSA)
LANGUAGES
English – Advanced
Arabic – Intermediate
Urdu – Native
ATS Keywords Included
Technical Support • IT Support Engineer • Odoo ERP • Microsoft 365 • Active Directory • Windows Server • Windows 11 • Help Desk • Service Desk • Exchange Online • Teams • Outlook • End User Support • Incident Management • Remote Support • Network Troubleshooting • DNS • DHCP • VPN • TCP/IP • LAN/WAN • IT Asset Management • SLA • Ticketing Systems • Hardware Support • Software Installation • User Management • ERP Support