6+ years of experience in IT infrastructure operations, data center management, infrastructure monitoring, and technical support. Skilled in monitoring and troubleshooting enterprise compute, storage, virtualization, networking, security, and cloud environments. Hands-on experience with Dell PowerEdge servers, VMware vSphere, VxRail HCI, vSAN, Windows Server, Microsoft Azure, Microsoft Entra ID, Cisco networking, FortiGate firewalls, SentinelOne, SolarWinds, and VMware Aria Operations. Experienced in system health checks, log analysis, incident troubleshooting, escalation management, ITSM processes, SLA adherence, documentation, backup and disaster recovery operations, and identity and access management. Strong analytical and problem-solving skills with a customer-focused approach to resolving technical issues in fast-paced enterprise environments
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