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Professional Summary
Experienced IT Desktop Support Engineer with 7 years of experience providing technical support, troubleshooting hardware and software issues, and maintaining IT infrastructure. Skilled in Windows operating systems, Microsoft Office 365, Active Directory, networking, printer support, and end-user support. Possesses 2 years of experience working with Airbus, delivering high-quality IT support in a professional environment.
Core Skills
* Desktop & Laptop Troubleshooting
* Windows 10/11 Installation & Configuration
* Microsoft Office 365 Support
* Active Directory (User Management)
* Hardware & Software Installation
* Printer & Scanner Support
* Network Troubleshooting (LAN/WAN)
* Email Configuration (Outlook)
* Remote Support Tools
* System Maintenance & Updates
* IT Asset Management
* User Training & Technical Support
Professional Experience
IT Desktop Support Engineer
Airbus
Duration: 2 Years
Key Responsibilities:
* Provided first and second-level technical support to end users.
* Installed, configured, and maintained desktop and laptop computers.
* Troubleshot hardware, software, and network-related issues.
* Managed user accounts through Active Directory.
* Installed and supported Microsoft Office applications.
* Configured Outlook email and printers.
* Performed system upgrades, software installations, and security updates.
* Resolved incidents using ticketing systems while meeting SLA targets.
IT Desktop Support Engineer
Previous Employer
Duration: 5 Years
Key Responsibilities:
* Delivered onsite and remote desktop support.
* Diagnosed and resolved Windows operating system issues.
* Installed and configured hardware, software, and peripherals.
* Supported users with network connectivity and VPN issues.
* Maintained IT inventory and documentation.
* Ensured timely resolution of technical incidents.
Education
Add your highest qualification here
Example: Bachelor’s Degree BSC,IT/ Diploma in IT Information Technology
Certifications (If applicable)
* ITIL Foundation training
* CCNA Certified
Languages
* English
* Hindi
* Arabi
* Urdu