hardware, software, network, and system issues. I enjoy solving technical problems, supporting end users, and ensuring
smooth day-to-day IT operations. I also have practical knowledge of networking, system administration, IT asset management, cybersecurity, user onboarding, and service desk support. I'm a quick learner who enjoys taking on new challenges and
delivering reliable technical support with a strong focus on customer service.
• IT Service Desk & End-User Support: Provided first-line technical support by resolving hardware, software, and system
issues through remote and on-site assistance while meeting SLA targets.
• System Administration & User Management: Managed Active Directory and Microsoft 365 user accounts, including
account creation, password resets, access permissions, and employee onboarding/offboarding.
• Hardware Deployment & Asset Management: Configured, deployed, and maintained laptops, desktops, printers, and
mobile devices while managing IT assets, inventory, and vendor repairs.
• Networking & Connectivity: Troubleshot LAN/WAN, TCP/IP, DNS, DHCP, VPN, and Wi-Fi issues, and assisted with router
and switch configuration to maintain reliable network performance.
• Operating Systems & IT Operations: Installed, configured, and reimaged Windows systems and business applications,
supported software updates and maintained accurate IT documentation and knowledge base.