as an IT Support Technician since July 2024, I have contributed to IT infrastructure by resolving hardware and software issues, implementing Microsoft Windows Server updates, and maintaining Microsoft Office 365 for optimal user access. My role involves troubleshooting remote access challenges using tools like TeamViewer and AnyDesk, as well as configuring and maintaining networking equipment to ensure a secure and stable infrastructure.
My expertise includes Voice over IP (VoIP) and Internet Protocol (IP) services, alongside service desk support and networking solutions. I have worked on designing and configuring WAN/LAN technologies, managing IP assignments, DNS setup, and executing Mikrotik router configurations. Dedicated to delivering reliable IT support, I prioritize efficient problem resolution and excellent customer coordination.