Arabia, specializing in Tier 1.5 and Tier 2 technical support, desktop engineering, systems deployment, and
network troubleshooting. Proven expertise in maintaining high-availability IT infrastructures, resolving complex
escalated incidents, and administering Windows Server, Active Directory, and Microsoft 365 / Azure cloud
environments. Demonstrated track record of delivering superior SLA-backed support on high-profile corporate
environments, including the prestigious NEOM Project with Alfalak Electronic Equipment & Supplies.
Operating Systems & Cloud
Windows 10, Windows 11 Deployment
Windows Deployment Services (WDS)
Microsoft 365 & Exchange Online
Azure AD & Microsoft Intune
Networking & Infrastructure
Active Directory, GPO, & OU Management
DHCP, DNS, and Subnetting (IPv4/IPv6)
Command Line (CMD) Troubleshooting
Enterprise Printer Support (HP, Xerox, Plotters)
Hardware: Lenovo Enterprise Systems & PCs
ITSM & Productivity Tools
ServiceNow Ticketing & ITSM Suite
Microsoft Dynamics 365 CRM
Microsoft Office Suite (Word, Excel, PPT)
Tally ERP 9 Administration
Certifications & Training
CCNA (Cisco Certified Network Associate) - Sileo
Lenovo Certified Enterprise & Commercial Hardware Tech
Lenovo Qualified PC Service Technician
Lenovo Warranty Service Authorization (RWST016