SYSTEM SUPPORT ENGINEER
PROFILE
Dedicated System Support Engineer experienced in providing robust IT services.
Demonstrated expertise in system administration, network infrastructure management,
and technical support across diverse industries. Proven track record of implementing
CONTACT cutting-edge solutions to optimize system performance, enhance security measures,
and streamline operations. Adept at leading cross-functional teams, resolving complex
technical issues, and ensuring seamless integration of new technologies. Committed to
+966 54 346 6920 delivering superior service and maintaining high levels of client satisfaction in dynamic
and challenging environments.
[email protected]
Saudi Arabia WORK EXPERIENCE
2022 - Current
TECHNICAL SKILLS
Jeraisy Group Working on Sabic Project Saudi Arabia
Server installation & configuration System Support Engineer
Network management Provided user support for HP & Lenovo laptop/desktop hardware, resolving
Operating systems issues promptly.
Virtualization (VMware, Hyper-V) Configured printers and ensured seamless network integration.
Designed structured cabling layouts for improved connectivity.
Active Directory management
Managed BIOS updates and system imaging.
TCP/IP networking
Conducted onsite visits to resolve IT issues at various SABIC plants.
Firewall and security Coordinated hardware repairs and parts ordering as needed.
Backup and recovery
Patch management 2021 - 2022
Database administration Cubicor Empowering IT India
Scripting (PowerShell, Bash)
Hardware troubleshooting IT Service Executive
RAID configuration Installation and configuration of hardware and network systems.
VPN and remote access Refurbishing and repairing laptops to operational standards.
Monitoring & performance Providing remote client support and onsite assistance as needed.
Supervising and coordinating team activities effectively.
optimization
Expertise in installation and servicing of various laptop models.
VoIP systems
Mobile device management (MDM)
2013 - 2021
The Islamic Development Bank Saudi Arabia
System Support Engineer
PERSONAL SKILLS
Installed and configured critical banking applications such as Management
Information Systems, Swift and Mysis as a team leader.
Patience Lead ticketing system management & managed more than 300 tickets monthly.
Problem-Solving Configure and troubleshoot networking systems.
Attention to Detail Establish and manage secure domains.
Time Management Ensure efficient handling and prompt resolution of user support calls, providing
Decision-Making timely assistance and technical expertise to address inquiries and maintain
Trustworthiness optimal operational continuity.
Use SCCM for remote software management.
Team Leadership
Provide remote and on-site support for user machines.
Positive Attitude Collaborated with cross-functional teams to implement disaster recovery plans
Safety Consciousness and ensure business continuity in case of IT infrastructure failures.
Conflict Management Implement IT security measures to protect bank data.
Ethical Conduct Provided technical expertise and support during banking system upgrades and
migrations to minimize disruption to operations.
2010 - 2012
OPERATING SYSTEM Jeraisy Group (Riyadh House) Saudi Arabia
IT System Support
Windows NT4.0
Windows 7 Repair & maintain laptops, ensuring functionality and performance.
Troubleshoot & repair counting machines and printers to minimize disruptions.
Windows 10
Assist end-users with IT-related inquiries and issues.
Windows 11
Install & configure hardware components, including printers & time punching
machines.
Provide technical assistance for hardware-related issues to ensure efficiency.
Document hardware configurations and maintenance procedures accurately.
PERSONAL DETAILS Collaborate with vendors for hardware procurement and support as needed.
Gender: Male 2008 - 2009
Nationality: Indian Pc Line Computer Bahrain
Marital Status: Married
Senior Customer Support Engineer
Saudi Driving License: Valid
Lead hardware and network installations, ensuring seamless integration.
Manage user accounts, policies, and network configurations.
Provide advanced troubleshooting and solutions for network issues.
LANGUAGE Design and implement structured cabling systems.
Mentor and guide junior engineers in technical skills and best practices.
English
2006 - 2007
Index Technologies Hyderabad India
Hindi
Customer Support Engineer
Assembled, installed, and troubleshooted hardware for customers.
Arabic