IT Support & System Administrator with 4+ years of hands-on experience supporting enterprise IT operations, server
administration, virtualization, storage, backup, disaster recovery, high availability, network security, Microsoft Intune,
Microsoft 365, ICT infrastructure, and multi-site technical support. Skilled in Windows Server, Active Directory, Group
Policy, VMware ESXi/vCenter, Proxmox VE, MikroTik, VPN technologies, NAS/SAN concepts, and SLA/KPI-based
service delivery. Proven ability to improve system availability, reduce downtime, maintain secure IT environments.
Recently contributed to a large-scale ICT infrastructure project at Lucid Motors, on behalf of Honeywell
Technologies.
CORE TECHNICAL SKILLS
â?¢ System Administration: Windows Server 2016/2019/2022, Windows 10/11, Active Directory, Group Policy,
Domain Controller, Additional Domain Controller, DNS, DHCP, File Server, user account administration, access
permissions.
â?¢ Microsoft 365 Administration: Microsoft 365 tenant management, Exchange Online, SharePoint Online,
Teamsâ?? administration, OneDrive for Business, Microsoft Entra ID (Azure AD), Intune (MDM/MAM), Conditional
Access policies, license management, and M365 security & compliance center.
â?¢ Virtualization & Infrastructure: VMware ESXi, vCenter, Proxmox VE, high availability, server consolidation,
host configuration, firmware upgrades, patch management, capacity planning.
â?¢ Networking & Security: MikroTik Router OS, FortiGate, firewall policies, LAN/WAN, VLAN, NAT, TCP/IP,
Wi-Fi/UniFi access points, IPSec, L2TP, PPTP, OpenVPN, SSTP, access control.
â?¢ Storage, Backup & Disaster Recovery: NAS/SAN concepts, RAID configuration, disk management, backup
monitoring, restore testing, data recovery, disaster recovery planning, business continuity support.
â?¢ End-User & Help Desk Support: L1/L2 technical support, hardware/software troubleshooting, remote support,
desktop support, printer/scanner support, POS systems, CCTV IP cameras, biometric systems, support ticket
documentation.
â?¢ Monitoring, Operations & Documentation: Proactive system monitoring, incident response, root cause
analysis (RCA), SLA/KPI tracking, IT reporting, network diagrams, SOPs, audit documentation, compliance
support.
â?¢ Microsoft Intune: Device enrollment (Windows Autopilot, Apple ABM/ASM, Android Enterprise),
MDM/MAM policy configuration and management, Compliance policy creation and enforcement, multi-
platform device management (Windows, iOS/iPadOS, Android, macOS)
PROFESIONAL EXPERIENCE
ICT Infrastructure Assistant Honeywell Mar 2026 â?? Present King Abdullah City, Saudia Arbia
â?¢ Supported end-to-end ICT network infrastructure deployment, including cable pulling, conduit routing, structured
cabling, endpoint connectivity, and documentation across campus and facility environments.
â?¢ Installed, terminated, labeled, and tested CAT6/CAT6A copper cabling for data, voice, Wi-Fi, CCTV, and access
control endpoints in line with structured cabling standards.
â?¢ Deployed and supported wireless access points (APs) to improve Wi-Fi coverage, connectivity, and network
availability across designated facility zones.
â?¢ Assisted with patch panel installation and patching in MDF/IDF rooms while maintaining organized cable
dressing, labeling, and port mapping for faster troubleshooting.
â?¢ Supported fiber optic cable laying, splicing coordination, and documentation between MDF, IDF, and ODF
cabinets, including fiber patch assignments and splice records.
â?¢ Participated in the physical installation and setup of a 24-rack data center environment for enterprise and
manufacturing networks, including racks, switches, routers, servers, PDUs, patch panels, and cable managers.
â?¢ Performed rack mounting, equipment labeling, cable management, and structured cabling activities to support
reliable data center operations and maintenance readiness.
â?¢ Supported installation and cabling of IP CCTV cameras, including indoor dome cameras, outdoor PTZ cameras,
CAT6 terminations, and connectivity to NVR/control room systems.
System Administrator Qiddiya City May 2024 â?? Feb 2026 Riyadh, Saudi Arabia
â?¢ Managed server and virtualization infrastructure in a mission-critical, high-availability environment,
ensuring 24/7 system uptime and meeting defined SLA targets
â?¢ Deployed & troubleshot IT peripherals like laptops, desktops, printers, scanners, & digital signage
equipment.
â?¢ Implemented VMware ESXI Host at organizational level, achieving 40% improvement in virtualization
efficiency and enabling HA failover capabilities
â?¢ Configured and maintained High Availability (HA) architecture through deployment of Domain Controller
(DC) and Additional Domain Controller (ADC) for redundancy and centralized user management
â?¢ Planned and executed server patching, firmware upgrades, and capacity planning initiatives to
maintain performance and future-proof infrastructure
â?¢ Configured VPN solutions (L2TP, PPTP, OpenVPN, SSTP) securing remote connectivity for 100+ staff
members in compliance with organizational security policies
â?¢ Installed and configured Unifi Access Points (AP) to ensure consistent, high-availability wireless connectivity
across the organization
â?¢ Designed scalable IT architectures incorporating file & application servers with services such as HTTP,
DNS, DHCP, FTP, NTP, Active Directory, DFS, VPN, RDP, and iSCSI
â?¢ Installed and configured CCTV IP cameras for facility securitymonitoring; maintained biometric and POS
systems
â?¢ Performed data recovery operations and maintained disaster recovery (DR) planning and testing procedures
â?¢ Maintained comprehensive technical documentation including network diagrams, SOPs, incident reports,
and operational procedures to support audits and compliance inspections
â?¢ Installed and configured network printers and scanners across departments, resolving hardware/software
issues via help desk
IT Support D Watson Chemist & Super Store Feb 2022 â?? Mar 2024 Peshawar, Pakistan
â?¢ Implemented VMware ESXI virtualization platform, improving server consolidation and enabling high-
availability operations across the organization
â?¢ Delivered end-user support across hardware, software, & network issues, maintaining high
satisfaction levels
â?¢ Monitored and managed backups across multiple locations using proactive monitoring tools, achieving 100%
data availability and full DR readiness
â?¢ Administered user accounts including creation, access rights management, and security
protocol enforcement in Active Directory environments
â?¢ Monitored network and server performance proactively to ensure security, stability, and high availability
preventing outages before they impacted operations
â?¢