**Senior Technical Support Engineer – Telematics & IoT**
Jimi IoT Saudi Arabia is looking for an experienced and hands-on **Senior Technical Support Engineer** to support our growing customer base and operations in the Kingdom.
📍 Location: Riyadh, Saudi Arabia
💼 Employment: Full-Time
💰 Salary: Competitive – based on experience and technical expertise
**Key Responsibilities**
• Provide Level 1 and Level 2 technical support to customers, partners, and system integrators
• Handle customer support tickets from initial diagnosis through resolution and closure
• Troubleshoot GPS trackers, AI dashcams, MDVRs, IoT devices, sensors, and related accessories
• Configure and test GPS/telematics devices, firmware, communication parameters, and connectivity
• Diagnose hardware, SIM, network, GPS/GNSS, CAN Bus, RS232, RS485, BLE and integration-related issues
• Perform device inspection, testing, repair, replacement and RMA assessment
• Support firmware upgrades, device configuration and technical testing
• Conduct technical training for customers, installers, resellers and partners
• Prepare training materials, troubleshooting guides and technical documentation
• Support customer POCs, demonstrations and new product deployments
• Coordinate complex technical cases with Jimi IoT HQ/R&D teams
• Maintain proper records of support cases, repairs, recurring issues and resolutions
• Assist sales and business development teams with technical presentations and pre-sales support
• Ensure customers receive professional and timely technical support
**Preferred Experience**
We are particularly interested in candidates with previous experience in:
• GPS Tracking & Fleet Management
• Vehicle Telematics
• AI Dashcams / Video Telematics / MDVR
• IoT Devices and Sensors
• CAN Bus / Vehicle Data Integration
• Fuel Monitoring Solutions
• Temperature & Humidity Monitoring
• GSM/LTE, SIM and APN troubleshooting
• TCP/IP and device-to-server communication
• Telematics platforms and device configuration tools
**Candidate Profile**
• 4+ years of relevant technical experience preferred
• Strong hands-on troubleshooting and problem-solving capability
• Ability to diagnose both hardware and software-related issues
• Experience repairing electronic/telematics devices is highly preferred
• Good understanding of vehicle electrical systems and telematics installation
• Strong customer communication and training skills
• Able to manage multiple technical support cases independently
• Good written and spoken English
• Arabic is an advantage
• Valid Saudi driving licence is an advantage
• Candidates already based in Saudi Arabia will be preferred
**What We Are Looking For**
This is not only a desk-based support position. We are looking for a technically strong person who can **troubleshoot, test, repair, train and directly support customers in the field when required.**
Experience with **Jimi IoT, Teltonika, Queclink, Ruptela, Concox/Jimi, Streamax, Howen or similar telematics products** will be a strong advantage.
📩 **Interested candidates can send their CV to: [email protected]