I was **FO Network Engineer** at Advanced Communications & Electronic Systems Company (ACES) on the Mobily E&M Project (July 2019 – July 2023). Responsibilities included 24×7 alarm monitoring via Huawei iMaster NMS, multi-vendor troubleshooting, dispatching field technicians, managing trouble tickets (RTTS/OWS), generating daily/monthly outage reports, and escalating critical issues.
Previously, I worked at Detecon Al Saudia (DETASAD) on the STC FTTH Project:
- **FTTH ISP & OSP Dispatcher** (July 2017 – July 2019): Assigning and following up on fault tickets, supporting technicians, and preparing daily repair reports.
- **FTTH OSP & ISP Technician** (April–July 2017): Using OTDR for fault location, fiber splicing/cleaving/cleaning, and maintaining test equipment.
Earlier experience includes **Call Center Agent** at Zain Sudan (2014–2015), handling customer inquiries and resolving complaints.
**Skills**
- Strong knowledge of FTTH networks (structure, components, monitoring)
- Data networking (OSI model, TCP/IP, LAN/WAN, routing, switching)
- Telecommunications systems (GSM, WCDMA, LTE, optical fiber, SDH)
- Microsoft Office
- Languages: Arabic (native) and English
- Driving license and transferable Iqama