I have a strong background in troubleshooting hardware and technical equipment, Windows OS administration, Active Directory management, and basic network
administration. In my previous role, I maintained 98% SLA compliance while supporting 200+ users, handheld ticketing via Service Now, and reduced repeat incidents
by creating user SOPs.
Key highlights of my experience:
Technical: Windows 10/11, Active Directory, O365, VPN, SCCM, LAN/WAN troubleshooting, printer/network device support.
Support: Diagnosed/resolved hardware, software, and connectivity issues for onsite and remote users.
Communication: Known for clear user communication, patient troubleshooting, and detailed ticket documentation.
Teamwork: Detail-oriented and committed, with experience working in 24x7 technical team environments.
I am currently based in Jubail, Saudi Arabia, and can join immediately.