IT support professional skilled in end user assistance, hardware and software troubleshooting, application installation, and software licensing support. Experienced in diagnosing WAN/LAN connectivity issues, coordinating hardware and software upgrades, and supporting reliable day-to-day IT operations. Proficient in ServiceNow and Remedy for incident triage, ticket prioritization, resolution, and escalation. Combines structured problem-solving with clear user guidance, technical documentation, and knowledge sharing, with working knowledge of Microsoft Excel, Word, and PowerPoint.
Key highlights of my experience:
Technical: Windows 10/11, Active Directory, O365, VPN, SCCM, LAN/WAN troubleshooting, printer/network device support.
Support: Diagnosed/resolved hardware, software, and connectivity issues for onsite and remote users.
Communication: Known for clear user communication, patient troubleshooting, and detailed ticket documentation.
Teamwork: Detail-oriented and committed, with experience working in 24x7 technical team environments.
I am currently based in Jubail, Saudi Arabia, and can join immediately.