Location: Riyadh (Al Malqa), Saudi Arabia
Position: Resident Systems Engineer – Managed Services
Job Summary
We are looking for a Resident Systems Engineer to provide onsite IT infrastructure and endpoint management support at one of our managed services customers. The role will have a strong focus on Microsoft Intune, endpoint management, patch management, Windows Server, Active Directory, backup, and Hyper-V.
Key Responsibilities
• Manage and support Microsoft Intune, including device enrollment, configuration policies, compliance policies, application deployment, and endpoint management.
• Perform Windows and third-party application patching using patch management tools and ensure required updates are deployed successfully.
• Monitor patch compliance, identify non-compliant devices, troubleshoot failed deployments, and take corrective action.
• Prepare and maintain patching schedules for servers and endpoints in coordination with the customer.
• Monitor endpoint health, compliance, and security status through Intune and related management tools.
• Administer Active Directory, including users, groups, GPOs, and permissions.
• Install, configure, monitor, and troubleshoot Windows Servers and endpoints.
• Monitor and troubleshoot backup jobs and assist with backup restoration when required.
• Support Hyper-V virtual machines and basic virtualization administration.
• Troubleshoot basic DNS, DHCP, TCP/IP, and network connectivity issues.
• Support Microsoft 365 and Microsoft Entra ID as required.
• Maintain IT asset records, system documentation, and ticket updates.
• Coordinate with the L2/L3 engineering team for complex technical issues.
• Follow customer IT policies, security requirements, and agreed SLA procedures.
Required Skills
Strong practical knowledge of:
• Microsoft Intune / Endpoint Management
• Patch Management & Patch Compliance
• Windows administration
• Windows Server
• Active Directory & Group Policy
• Backup & Restore
• Hyper-V
• Microsoft 365 / Entra ID
• Basic DNS, DHCP & TCP/IP
• Basic PowerShell
Advantage: Experience with Veeam, Microsoft Defender, RMM/ITSM, or other endpoint management and patch management tools.
Qualifications
• Diploma or Bachelor's degree in IT, Computer Science, or related field.
• 1–3 years of practical experience in systems administration, endpoint management, or IT infrastructure support.
• Good troubleshooting and communication skills.
• Customer-focused and able to work independently at the customer site.
